Inbound Customer Service Agent Appliance Delivery – GE Appliances: Assist GE Appliance customers at all levels, by receiving inbound calls and answering questions about major appliance deliveries. This position is a temporary work-from-home opportunity with a full-time schedule. Department hours are Monday thru Friday from 7am until 7pm, and rotating Saturdays from 7am until 5pm (CST). The pay is $15.00 an hour plus incentives.
Flex Trainer – Sykes: This position has dual responsibilities as a Trainer and a Customer Service Agent role. This role supports business needs requiring high flexibility to manage phones and support operations. Once training responsibilities are completed, the Flex Trainer Agent will be required to return to the duties and responsibilities of an agent. Monthly a minimum of 20% of time will be in the capacity of a Customer Service Agent; time spent in each function will be determined on a regular basis. Trainer responsibilities includes planning, preparing, and delivering account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. Customer Service Agent responsibilities includes providing customers and end users with customer, product and/or technical support.
Customer Service (Seasonal) – H & R Block: The Customer Service agent – DIY Retention seasonal associate provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. Interprets clients’ needs and utilizes software solutions and troubleshooting skills to identify practical solutions. Utilizes software solutions, knowledge base, and computer systems to resolve and track user incidents. Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business. Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress. Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates. Current Customer Service Schedules Available: M, T, W, Th, F 7am – 3:30pm CST 7:30am – 4:00pm CST 8am – 4:30pm CST 8:30am – 5pm CST 9am – 5:30pm CST 9:30am – 6pm CST 10:30am – 7pm CST Compensation is $17.00 hourly
Healthcare Customer Service Representative – TTEC: We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Bilingual Call Center Agent – Conduent: Completes questionnaire/survey via telephone using standard scripts and standard operating procedures. Obtains and/or verifies needed information for our cases by answering incoming calls. Makes outgoing calls when further information is needed. Documents all call information according to standard operating procedures. Routes calls to appropriate departments. Utilizes scripted Frequently Asked Questions to respond to caller inquiries. Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures.
Customer Service Representative – Savista: Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.