Client Services Representative – AuPairCare: Provides customer service as the primary email and phone contact for billing inquiries.Processes payments, refunds, and invoice adjustments.Minimizes the frequency and severity of escalated customer service issues.Manages billing reports and resolves accounting discrepancies. Provides clear payment history summaries and refund/credit explanations.Provides back-up support for other Client Services tasks as needed. Proactively notices areas for process improvement and cost-saving initiatives. $28-$30 hourly + benefits package.
Customer Service Representative – SMI: The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned. $13/hr.
Customer Service Representative – Restream: Provide fast, accurate, and personalized communication to Restream users through live chat, email, social media, and phone. Solve customer issues by developing expertise in relevant product areas, and by learning to troubleshoot a diverse range of customer issues.
Customer Service Representative – VRI: Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies. Complete assigned tickets, work from reports and other assignments regarding client records. Research, investigate, and respond to all customer inquiries regarding shipments, products, and complaints. Record details of calls, communications, and messages in the client management software. $17/hr.
Technical Customer Care Specialist I – Cox Communications: Provide client support and technical resolution via email, phone and other electronic communications. Troubleshoot and resolve all product-specific technical (hardware/software) problems. Verify proper installation and configuration of software. Answer policy and procedural questions.