Customer Service Representative – Work from Home – Teleperformance: Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Sales Representative – Work from Home – Teleperformance: Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Meet sales objectives as defined.
Emergency Roadside Telephone Responder – AAA: Properly answer and accurately respond to a high volume incoming calls (Averaging 40-60 calls per day) from Members in need of Roadside Assistance.
Customer Support Specialist – Miles Technologies: Respond to support requests in compliance with established guidelines through email, live chats, and telephone calls in/out. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken. Identify and assess customers’ needs to achieve satisfaction.
Customer Relations Coordinator – Ecommerce Operations – Shiseido: The Drunk Elephant Customer Relations team supports customers across the brand by providing information, answering questions, and responding to concerns. The CR team is the front line of support for customers and interested parties, and ensures that customers are satisfied with our products, ordering process, and other needs related to the brand.
Specialist, Quality Assurance – TTEC: Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements. Use your thorough knowledge and understanding of client specific call and product knowledge requirements to prepare reports. Bring your time management and organizational skills to manage multiple, complex, on‐going tasks.