Customer Service ProfessionalWrrk: You will help customers via email, chat and phone troubleshooting their problems and answering their questions, to ensure that each customer has the best experience possible.

Reimbursement Case AdvocateSmith Nephew: Acts as single point of contact and voice for all providers, patients and product / sales team. Serves as a patient advocate and enhances the collaborative relationship between, payer, provider and sales team.

Customer Care Specialist – RemoteCardinal Health: Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Customer Care RepresentativeHTLF: Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.

Associate Client Support Representative (Remote)Broadridge: Educate clients on product and program enhancements. Maintain and track communication with clients. Facilitate information flow to all relevant parties. Researching previous and current account activity to resolve issues or answer questions.

Online Chat AdvisorDevry University: Online chat advisor handles chat conversations with prospective students, answering front-line admissions questions, providing pertinent and responsive feedback while representing all client partners’ unique brands and business needs.  Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the University (Included but not limited to Admissions and Student Central).

Remote Call Center SpecialistWalgreens: Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level. Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.