Payment Specialist – Onesource Virtual: Responsible for processing daily tax payments including California and Federal wires. Responsible for processing daily garnishment distributions. payments. Open tickets for daily payments to the Treasury department. Mail paper returns and checks.
Customer Service Representative – Work from Home:Teleperformance: Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments.
Medicaid Verification Agent – Accenture: EQUIPMENT PROVIDED. Perform Online Searches for new address information for Medicaid clients. Address Verification. Accurately enter information into database. Perform special research. Other duties as assigned.
Customer Success Advocate II – Work From Home – Lumen: Handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes.
HSN Customer Service Specialist Work at Home – HSN: Busy day handling a high volume of customer inquiries. Assist customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, analyzing account data, etc.
Technical Customer Care Specialist II – Cox: Providing the first level of support, answering a high volume of calls and e-mails from customers. Exhibit excellent problem solving, analytical skills with the ability to implement a technical solution. Must have a strong dedication and display enthusiasm in providing excellent customer service.
Contact Centre Representative – Luluemon: Deliver world-class guest experience through all GEC channels (phone, live-chat, email, and text). Resolve guest concerns and inquiries through connection and empathy. Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets. Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education. Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.
eCommerce Customer Solutions Representative – Armstrong World Industries: Responds to, answers, and handles customer inquiries. Handles customer requests via live chat platform, phone, e-mail, and form submissions. Conducts follow-ups on voicemails, abandoned carts, and recording activities. Answers customer questions related to lead and delivery time updates. Develops in-depth knowledge of Ceilings, Suspension Systems, and Architectural Specialties products to support selling and follow-up processes.