Customer Support Specialist – Trupanion: Provide an exceptional experience for current Trupanion members through inbound phone calls, chat, and email in a remote call center environment. Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions to assist the member. Handle sensitive situations with empathy and care, exemplifying Trupanion values. Utilize multiple systems simultaneously to support our members.
Service Desk Analyst – Intermountain Health: Work assigned ticketing and chat queue. Respond to, diagnose, and support PC, server, applications, and hardware through discussion with users. Leverage knowledge base to improve and support first call resolution.
Customer Technical Support Specialist I – Steris: Provide front-line support to clinical and technical users via telephone, chat, and e-mail. Remote access PCs or servers as needed. Participate in 24/7 technical support coverage on rotational basis. Design custom reports/queries in SQL Server and proprietary software. Troubleshoot issues, identify root causes and provide solutions.
Dental Insurance Collections Specialist – Dental Views: Maintain individual office Insurance Accounts Receivable at an acceptable level as outlined by Management. Review patients’ accounts to ensure accuracy on insurance billing and procedures performed. Read and analyze various internal reports that contain claims and insurance information. Provide auditors, billers, posters, and other insurance collections specialists with assistance in the follow-up of outstanding claims payments.
Phone Agents – Verafast: Your core responsibilities will include making outbound calls/receiving inbound calls across various types of campaigns which may include: Cold Calling. Verification Calls. Appointment Setting. B2B Lead Generation. Survey Questionnaires.
Call Center Assistant – Parsons: Answers incoming calls, screens callers and directs calls accordingly. Schedules meetings, appointments, etc. Supplies information regarding the organization to the general public, clients and customers. Receive, distribute, apply postage to outgoing mail, and ensure evening delivery to post office or late pickup box.
Team Member Experience Coordinator: Credit Acceptance: Identifies regional team members (add new hires, remove those who are no longer with the Company or have moved) on invite lists and MS Teams Channels. Maintains 360-degree view of regional team members as attendees of Regional Roundtables, offers innovative solutions to drive attendance.