QA Review Specialist – Verisma: Reviews authorizations and requests for records to ensure that all pertinent information is contained on these forms and the dates are valid and relevant to the release process. Verifies that the attached medical records correlate to the authorization and request and documentation encompasses that patient only. Follows all Quality Assurance policies, procedures and job aids.
Work at Home Customer Service & Sales Rep – Quaflon: Care for your customers, by servicing existing accounts, finding out additional needs, and placing orders for any desired services or products. Follow up customer calls where necessary. Track your productivity. Maintain composure in escalated situations.
Customer Service Representative – Neogen: Communicate effectively to team members and customers. Provide timely and accurate information to incoming customer order status. Work side by side our sales team. Identify and resolve client concerns.
Customer Support Specialist II – Remax: The Customer Support Specialist II delivers essential real-time application support and guidance through a high-quality experience where the customer receives exceptional support and outstanding customer service. Each support team member is fully knowledgeable and prepared to handle the issues brought to them through interactions initiated through telephone calls, email, texting or other company supported communications protocols.
Customer Service Representative – Donaldson: Enter data for new orders, make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system. Obtain credit and tax information from customer. Research customer requests or complaints regarding product availability, shipment, quantity, quality, delivery and lead-time.
Service Team Supervisor, Call Center – Great Wolf Lodge: The Service Team Supervisor will lead/execute service operations at Great Wolf’s call center. In this role, you will report to the Operations Manager and will support deliverables including Live Agent, Chat, Social and Guest Communications Teams. You will be on the frontline in providing the best guest experience and gaining insight into our guest’s expectations and work closely with a team of performance coaches and third party vendors to drive performance. The support team is 100% remote and creating a great work-from-home culture is critical to our teams’ success.
Customer Service Representative II – Idemia: Respond to inquiries and service requests that are handled directly or forwarded to the appropriate Operations contact. Escalate, monitor, and close out escalated inquires related to day to day issues. Provide superior customer service from for the full life cycle of the Partner’s inquiry. Help sustain team metrics around call wait times, email response times, and time to close out escalated inquires.
Claims Call Center Representative – Progressive: Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products. Bilingual positions are also available; must be fluent in Spanish (speak and read)