Course Scheduler – South University: Perform the duties and responsibilities that complement the mission and vision of the University. Meet all key job elements of the Course Scheduler position including, building and maintaining course schedules in the Student Information System, processing and auditing course duplication, respond to advising and curriculum development questions and requests regarding course development, implement new program and/or program changes into the course schedules, rebalance courses to optimize student/instructor ratio.
Shared Services Support Specialist – Payroll – Paycor: Verify all necessary information and forms have been obtained from client. Review payroll configuration and/or reconcile accrued historical balances, coordinating with internal stakeholders to ensure that current and correct documentation is received to ensure accuracy. Ensure all payroll data is recorded, balanced and reconciled to the clients reports. Maintain clear and concise documentation of the errors or discrepancies identified and collaborate with necessary internal parties to aid in resolution, as appropriate.
Virtual Call Center Representative Inbound Sales – Comcast: Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures.
Care Coordinator I – Workers’ Compensation – Oncecall: Provides customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound/outbound customer issues. Processes a high volume of customer inquiries of One Call products and services. Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems. Follow escalation protocol for unresolved issues that include continual coaching and mentoring to ensure proper escalation follow up.
Healthcare Insurance Verification Coordinator – Deloitte: Verify insurance eligibility and benefits for patients’ upcoming services and appropriately document information in Epic. Confirm that a patient’s health insurance(s) is active and covers the patient’s procedure. Confirm which benefits of a patient’s upcoming visit/stay are covered by the patient’s insurance(s) including exact coverage, effective date of the policy, coverage limitations/requirements, and patient liabilities for the type of service(s) provided. Generate proactive price estimates.
Specialist, Payment Posting – Tegria: This position resolves complex payment posting and WQ escalations from internal and external customers, resolves unknown cash allocations, researches, and resolves deposit errors as well as resolution of items in clearing accounts. This position will assist the lead with training needs for the team as well as support team members with posting questions and work assignments.
Work From Home Reservation Sales Representative – Enterprise: Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide. Receive and apply feedback from managers to improve call quality. Efficiently guide conversations and apply sales techniques to convert calls into reservations.