Work at Home Healthcare Customer Service Advisor – Concentrix: Handle customers via inbound calls, outbound calls, or through the internet via email and chat. Assist customers using a call flow guide to answer questions and solve problems. Track, document, and retrieve information in databases. Invest in our customers’ success by offering additional products and/or services.
Customer Success Representative – Zayzoon: Provide support and guidance to ZayZoon customers via in-app chat, and email. Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team. Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers.
Service Desk Technician – Bilingual Spanish/English – Logicalis: Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
Level 1 Technical Support (Voice/ Chat/ Email) – DXC Technology: Answers help desk telephones and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
Customer Care Specialist – CardinalHealth: Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.
Customer Service – GuideWell: Review members’ enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility. Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer.
Underwriting Support – Triad: Review information submitted for pending conditions list – clear conditions and update customer/dealer/broker w/ new approval letter. The accurate and timely encoding of information from applications into the Encompass database of essential data pertinent to the processing of a loan application in order to make it ready for credit decision by Triad Underwriters.
Customer Care Representative – Sarnova: Answer Inbound Calls, Process orders via multiple channels, Email customer confirmations, follow-up and provide status information to customers, process drop-ships, prioritize and perform daily follow-ups to ensure timely resolution, review orders for accuracy and make changes to existing orders, provide pricing when requested, route special orders using the appropriate process, ensure that order drops to fulfillment without delay.