Sr Customer Service Rep – Carenet Health: Handlescomplex customer care/answering service calls based on training guidelines and respondsaccording to the client protocol Must maintain key performance indicators and acceptable performance levels to support the assigned customer base. Utilizes intermediate or advanced technical skills and operates multiple remote systems or software simultaneously.
Chat Specialist – Percepta: Maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous, and accurate information including. Accurately respond to customer inquiries through instant messaging software. Utilize available resources to respond to customer inquiries. Communicate clearly and timely with two customers at a time.
Scheduling Coordinator – UpStream: Review patient data from different healthcare systems’ EMRs to assess patient eligibility for our programs and to understand their needs
Proactive outreach to schedule patients to speak with an UpStream healthcare professional. Review and maintain the healthcare professionals’ schedules to fill gaps or openings to ensure capacity and productivity standards are being met.
Card Fraud and Disputes Associate I – SVB: Responsible for processing and assessing MasterCard debit and credit card transaction chargebacks and representment of accounts in Card Services Portfolio. Interpret changes to dispute resolution rules as mandated by MasterCard resolution. $42,790.00 – $54,281.00′
Insurance Verification/Authorization Specialist – MultiCare: The Specialist verifies insurance information (eligibility and benefits); processes referrals and prior authorizations; completes pre-registration as required by patient type and anticipated service; submits and monitors pre-authorizations; creates price estimates; communicates Advance Beneficiary Notice (ABN) issues to referring providers, and works with referring providers to resolve pre-service authorization denials.
Member Services Representative – VersantHealth: The Member Services Representative is responsible for receiving, answering, and/or resolving calls received through a Call Center. The Call Center receives phone calls from insured’s and their dependents, providers and their staff, employer/group staff, and brokers. The MSR will use companies Claims / Eligibility database to inquire on the status of claims, ID cards, addresses, and other issues as queried by the caller. The MSR is the primary source for issuing authorizations when eligible for services. In addition, the MSR performs duties consistent with customer/provider service. Starting pay rate $19-$21 per hour.
Customer Support – Phones, Emails – Online Property Tax Solution –MODSQUAD: In this project, you will help in answering questions about the service, the sign-up process, and providing updates on current account status via phone and email support.