Customer Service Supervisor – Overstock: Actively lead and train members of the Customer Service Team to achieve maximum results. Accurately perform administrative duties in a timely manner. Document and evaluate teams progress and development. Work alongside managers, other departments and peers to improve processes to better our customer experience.

Workforce Real-Time Analyst – Assurance: Monitor real-time adherence and effective management of the incoming and outbound phone volume. Provide feedback to leadership to ensure on-phone and off-phone activity is managed efficiently throughout the day. Monitor/track call outs, tardiness, and PTO. Entering real-time exceptions into workforce management tracking system (absence, tardiness, trainings, meetings, overtime, etc.).

Patient Assistance Program Coordinator – Truepill: Monitor and track value of drugs recovered for billing and reporting processes. Build relationships with and act as liaison to physicians, patients, and PAP programs. Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral.

Customer Service (Chat) – 1800contacts: Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform. Reply to incoming emails or MMS from customers. Consult customers on the best value for their contact lens purchase. Provide top notch customer service in a fast paced environment. Deliver solutions to customers in a way that creates a positive experience.

Customer Service Care Specialist II – Cox Automotive: As a Customer Care agent, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e. “first call resolution”), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.