Insurance Customer Service Supervisor – GM Financial: Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance. Foster and nurture a supportive environment by ensuring necessary steps are taken to correct or eliminate inappropriate behaviors and conduct and consistently reinforce our company’s vision and culture. Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance.
Online Chat Advisor – DeVry University: Online chat advisor handles chat conversations with prospective students, answering front-line admissions questions, providing pertinent and responsive feedback while representing all client partners’ unique brands and business needs. Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the University (Included but not limited to Admissions and Student Central). Routes detailed chat inquiries to appropriate department personnel with special consideration for Student Finance questions to ensure best-in-class student service.
Medical Data Entry Clerk – Conduent: Providing Data Entry for medical, hospital and dental insurance claims. Strong attention to detail. Comfortable working within a fast-paced environment with a high volume workload.
Pharmacy Customer Service Representative – Broadpath: Explain plans, procedures, protocols, benefits, services, and any other necessary information to the members
Assist member with adding or updating account details to ensure accuracy. Review and resolve any complaints regarding mail orders, billing, refunds, PCP, and prescription.
Inbound Sales Representative – Nexrep: ***Pick your own hours***. As an Inbound Sales Representative, you’ll be taking calls from customers of top direct-to-consumer brands. These customers call in after seeing an ad for a product in a newspaper or mailing. Products primarily include nutraceuticals.
Vehicle Administration Coordinator – Fisker: Act as the primary contact for assigned sales territory on day-to-day vehicle administrative needs for Fisker customers with the objective of providing the highest levels of positive customer experiences as possible. Coordinate with the Sales, Delivery and Order Operations teams to ensure that all required documents pertaining to the vehicle purchase are complete and accurate prior to delivery.
Representative, Customer Contact Center – Whirlpool: Managing and maintaining customer information databases while providing product and service information, processing customer transactions, and resolving customer inquiries on the first call. Contribute to customer satisfaction through the resolution of customer service requests while meeting individual and team productivity goals.
Team Member Customer Care – Academy Sports and Outdoors: Work At Home (TX, OK, AL, GA Applications Only). Answer incoming customer contacts (calls, chats, emails) in a professional manner. Respond to customer inquiries through multiple channels, as needed. Research and troubleshoot problems and provide resolutions by using available resources. Provide customers with product and service information. Identify and escalate priority issues.
Customer Service Specialist – Brooks: Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building relationships. Provide product pricing and availability quotes. Complete all facets of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, providing updates, and other task.
Customer Service Rep – Emergency Roadside Service – AAA: Providing superior customer service during every member interaction. Responding to a high volume of emergency road service requests in a call center environment. Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.