Member Customer Service Representative III – Premera: Accountable for inbound and/or outbound phone-based customer service for customers/members and providers providing first call and/or email resolution to complex call types and/or multiple lines of business. Provide caller education, through clear and accurate exchange of information.
Customer Service Support Representative – Labcorp: Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet. Speak with customers in a courteous, friendly, and professional manner using protocol procedures. Inquire, clarify, and confirm customer requirements and understanding of the solution.
Support Specialist – drip: Respond to a high-volume of support inquiries through multiple channels: email, chat, and screenshare. Contribute to our growing knowledge network – a resource of answers to improve resolution for customers and the team.
Product Support Specialist – National Remote – United Health Group: Respond to customer incoming inquiries in a manner consistent with department protocol. Advanced troubleshooting of customer issues according to established policies, procedures, and practices. Provide technical instructions by identifying and analyzing issues. Ensure proper resolutions are implemented to resolve the issues and are implemented within stated timeframes.
Scheduling Representative – Carepathrx: Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives. Handle inbound calls from both patients and referral sources. Accountable for daily and weekly goals for assessments scheduled.
Financial Crimes Investigations Support Specialist – BECU: Understands all fraud related processes from initiation to resolution and has the knowledge to provide support at any time during this process. Conduct and prepare case file documentation, video surveillance and supporting evidence for ongoing investigations and serve as a resource for additional case research for BECU employees and Law Enforcement.
Customer Support Agent – Riverside Insights: Connect with our customers through phone, email, and chat to support a variety of inquiries about our Clinical and Special Education suite of products. Utilize resources and tools to independently research and troubleshoot to provide effective and timely resolution of customer issues.