Prior Authorization Specialist – Revenue Cycle Coding Strategies: Receive requests for prior authorizations and ensure that they are properly and closely monitored within company-set standards. Verify insurance eligibility and benefits via portal, phone, email or fax. Submit prior-authorization request and make timely follow up calls.
Customer Support Specialist – Kaplan: Serve as a resource for student and clients regarding core product lines, services, and compliance regulations. Understand product attributes and how they support student learning. Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach.
Senior Customer Support Services Specialist – Trinet: The senior specialist serves as an initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources.
Team Leader, Customer Service – Kohler: This team member will lead the day to day activities for the Customer Service Operations (CSO) Team to ensure that orders are processed accurately and efficiently. The Team Leader will ensure that workload is balanced, act as the first point of escalation for customer related issues and ensure adequate coverage for all tasks across the team. This team member will also manage a small account base from order creation through to shipment.
Customer Engagement Specialist – GeneDx: Report laboratory results using established protocols. Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures. Identify research and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction. Problem solve. Place client supply orders.
Support Specialist, Contract (Remote) – Handshake: You will work closely with our Support Team to provide efficient and effective support and contribute to an overall seamless experience for users. You will help unblock our users, share trends and learnings with the Support Team, and continue to improve the customer experience and our team operations. As an advocate for our career centers, students, and employer users, you’ll improve the Handshake user experience and make an impact on our mission to democratize opportunity.
Intake Coordinator – Premera: Provides initial screening of potential complex case management referrals, including screening warm transfers from Customer Service and vendor referrals. Works with Case Managers to ensure potential case management referrals are appropriate for the program. Researches and provides clinical and complex resource information for case managers and engagement specialists to assist in the management of complex case management cases including maintaining community resource knowledge base.