Enrollment Specialist – Assurance: The Enrollment Specialist will be responsible for accurate and timely processing of enrollment applications for Medicare and Health products in a high-volume environment. The Enrollment Specialist is responsible for obtaining outstanding requirements from applicants and forwarding them to our carrier for processing. The primary focus is to provide excellent customer service while assisting our customers throughout the application process.
Customer Care Specialist – Medical Mutual: Customer service agents are experts at identifying and resolving potential issues that might affect our members. Our agents are problem solvers and love to help people. They communicate clearly over the phone and in writing. They know when to request additional information and follow member issues through to resolution.
Call Center Representative – Progressive: Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
Insurance Retention Specialist – AAA: Receive inbound calls transferred from the Customer Service Centers when a customer requests to cancel because rates are too high and/or poor service. Contact policyholders regarding non-renewals, Intents to cancel, and Offers to Reinstate. Make sound recommendations to meet the customers’ needs (e.g. upsell; up rate; down rate) by completing a full policy analysis; (Household Policy Review) and providing coverage counseling and discussing benefits and features of the existing policy; re-establish the value of ACG Products.
Customer Experience Rep – Molina Healthcare: Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Conduct varies surveys related to health assessments and member satisfaction. Accurately document pertinent details related to Member or Provider calls.
Client Services Proofreader – Quad: Review all copy across all formats for adherence to Brand Standards. Must be able to quickly notice issues and clearly explain necessary changes to Quad and the client. Check against client mark-ups to verify accuracy. Review and proof artwork for quality, content and accuracy.
SBA Customer Service Representative II – Staples: Routinely interact with customers who require assistance resolving issues that may be complex or escalated. Perform research and determine optimal resolution. Collaborate with multiple teams (internal and external). Document details related to the nature of customer contacts.
Customer Service (Debit Card) – Five Star Call Centers : This particular project is assisting clients with inquiries on debit card incentives, balances and order placement. Manage large amounts of inbound calls in a timely manner. Identify customers’ needs, clarify information, research and provide solutions and/or alternatives. Access company and client resources provided to accurately handle the call. Seize opportunities to upsell products when they arise.