Operations Agent – Trust and Safety (Contract) – Rover: Provide inbound and/or outbound customer service for users in crisis. De-escalate and educate callers, through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety. The potential review of graphic and emotionally charged content and incidents involving pets, owners and sitters.

Customer Service Representative – WEX: Responsible for answering incoming calls and engaging with our customers over the phone. Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success). Perform clerical duties, such as data-entry and filing. Review and take appropriate action to resolve pending and/or open issues within 1-2 business days whenever possible.

Care Coordinator – Appeals: CareCentrix: The Care Coordinator – Appeals is responsible for supporting health plan, physicians and member requests related to appeals, and scheduling peer to peer conversations. You will be responsible for tracking and monitoring turnaround times to assure service requirements are met. Participation in the collection and documentation of all required data to meet the requirements of the client.

Enrollment Representative – Humana: The Enrollment Representative 3 processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services.

Billing Representative – Remote – Help at Home: Submits claims to payors in accordance with payor requirements and agency policy. Receives notices of claim rejections & denials. Properly track and resolve issues to ensure claim payment.

Tax Specialist – Paycor: Assist with preparation and filing of tax returns. Update client information including account numbers, changes, and similar data. Processing daily tax work for active and lost clients. Resolve client questions expediently with a high level of service and communicate with them regarding tax activity, prior quarter balancing issues, amended returns and tax jurisdiction correspondences.

Customer Service Specialist (Remote) – American Red Cross: Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected. Determine most economical method of transportation for hospital shipments.

Transaction Support Specialist I – Cardinal Financial: Order, collect, review and finalized all appropriate requirements in regards to verbal verifications, written verifications, and payoffs associated with mortgage loan life cycle.

Technical Support Represenative– Lumen:  Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

Customer Service Representative – Otter Products: Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.  Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.

Customer Support Specialist – Payroll – Rippling: Leverage chat, email functionality, and video conferencing to help our customers optimize Rippling to administer payroll processing, taxation & filing, banking & payment inquiries, and group health & welfare plans.

Customer Care Rep – Skygen: Servicing our Dental, Medical and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area. Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.

Technical Support Representative – Quickbase: As a Technical Support Representative, you will be the first point of contact for troubleshooting, and you will be a guide to the many resources available to customers. You will support our customers as a technical thought partner, helping them take ownership and improve every day as the foundation of Quickbase.

Owner Service Agent – Inbound Customer Service (Remote) – GE Appliances: Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, faxes, e-mails, chats, or written inquiries and provide answers to contact inquiries related to parts sales, service, pre & post purchase.

Technical Care Center Specialist – CableOne: Answers calls from Cable One customers and responds to inquiries in a professional manner. Troubleshoots customers’ technical problems with video and internet services including, but not limited to modems/routing, internet connections, wireless service, cable/video equipment issues and setting up email accounts.

L2 – Support Specialist – Remote – Support Specialist: Act as a mentor and role model for support generalists by providing guidance, and technical advice, and taking over escalated tickets as needed. Participate in swarm tickets, providing advanced expertise and support to team members in a collaborative environment to ensure quick resolutions.

Virtual Assistant – Virtual Assist USA: Managing multiple clients in a fast-paced, demanding, high-urgency environment. Working with 10-15 clients. Handling projects in an executive assistant role including but not limited to projects such as marketing systems, website edits, managing multiple 3rd party platforms, creating content and managing social media. Manage quality of customer flow & experience.

Work at Home Customer Service or Sales or Technical Support Advisor – Concentrix: Handle customers via inbound calls, outbound calls, or through the internet. Assist customers using a call flow guide to answer questions and solve problems. Track, document, and retrieve information in databases. Invest in our customers’ success by offering additional products and/or services.

Enrollment Specialist – Assurance: The Enrollment Specialist will be responsible for accurate and timely processing of enrollment applications for Medicare and Health products in a high-volume environment. The Enrollment Specialist is responsible for obtaining outstanding requirements from applicants and forwarding them to our carrier for processing. The primary focus is to provide excellent customer service while assisting our customers throughout the application process.

Customer Care Specialist – Medical Mutual: Customer service agents are experts at identifying and resolving potential issues that might affect our members. Our agents are problem solvers and love to help people. They communicate clearly over the phone and in writing. They know when to request additional information and follow member issues through to resolution.

Call Center Representative – Progressive: Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.

Insurance Retention Specialist – AAA: Receive inbound calls transferred from the Customer Service Centers when a customer requests to cancel because rates are too high and/or poor service. Contact policyholders regarding non-renewals, Intents to cancel, and Offers to Reinstate. Make sound recommendations to meet the customers’ needs (e.g. upsell; up rate; down rate) by completing a full policy analysis; (Household Policy Review) and providing coverage counseling and discussing benefits and features of the existing policy; re-establish the value of ACG Products.

Customer Experience Rep –  Molina Healthcare: Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Conduct varies surveys related to health assessments and member satisfaction. Accurately document pertinent details related to Member or Provider calls.

Client Services Proofreader – Quad: Review all copy across all formats for adherence to Brand Standards. Must be able to quickly notice issues and clearly explain necessary changes to Quad and the client. Check against client mark-ups to verify accuracy. Review and proof artwork for quality, content and accuracy.

SBA Customer Service Representative II – Staples: Routinely interact with customers who require assistance resolving issues that may be complex or escalated. Perform research and determine optimal resolution. Collaborate with multiple teams (internal and external). Document details related to the nature of customer contacts.

Customer Service (Debit Card) – Five Star Call Centers : This particular project is assisting clients with inquiries on debit card incentives, balances and order placement. Manage large amounts of inbound calls in a timely manner. Identify customers’ needs, clarify information, research and provide solutions and/or alternatives. Access company and client resources provided to accurately handle the call. Seize opportunities to upsell products when they arise.

Group Benefits Customer Service Rep – The Hartford: Demonstrates ability to be tech savvy to assist customers with website and troubleshoot technical issues. Build rapport and maintain positive relationships with our internal customers. Take inbound customer calls using your active listening skills, understanding their individual needs, personalizing a solution of value, and creating a memorable customer experience.

Full-Time Verification & Authorization Specialist – Ivyrehab Network: Submit authorization requests timely within EMR, following payer and state specific guidelines. Partner with front desk teammates within clinics to ensure appropriate and accurate documentation for authorization submission is completed and uploaded for submission. Provide regular feedback to front desk teammates and A&V vendor regarding areas of opportunity in authorization or verification timeline or process. Address and respond to authorization or verification related queries from front desk teammates or A&V vendor.

Medical Billing & Collections Specialist – Corridor: Ensures the coordination of collection activities for designated accounts, leading to the timely reimbursement of receivables using available resources including internal/external databases, payer portals/websites, and telephone.

Remote Consumer Relationship Consultant- Outbound Sales – Key Bank: Make manual outbound calls daily with the assistance of KeyBank issued telephony tools for the purpose of effectively selling consumer and lending products and services with a focus on consumer banking clients. Meet and exceed sales, quality monitoring, client experience, and efficiency goals while contributing to the overall sales success of the team, Call Center Sales & Service, and KeyBank.

Disability Consultant II – Metlife: Responsible for consultative support of multiple complex clients, provides clients with alternative solutions to requests and identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams. Works with the Disability Sales Support, Product Development team and Sales partners on the preparation of RFPs and delivery of the claim process at Customer Finalist meetings; supports implementation of new complex clients and additional MetLife product lines to existing clients.

Customer Service Representative – CVS:  Answers questions and resolves issues as a “single-point-of-contact” based on phone calls, plan sponsors, PSS/ISO, members and providers. Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.

Work at Home Part Time Customer Service Specialist – Zulily: Problem solves and de-escalates unique situations while sustaining a high-paced call volume. Learn and work well in a virtual environment with a set schedule and structured day. Navigate multiple systems and screens while assisting customers.

Customer Service Advisor and Technical Support Advisor – Mobile Devices and Services – Work-at-Home – Transcom: Effortlessly engage with callers, actively listen, analyze their need, and provide solutions. Comfortably navigate multiple applications to research solutions. Multitask in systems while patiently providing step-by-step instructions. Calmly provide conflict resolution and navigate frustrated customer situations. Work independently with discipline and motivation to succeed in a virtual environment.

Part-Time Dental Claims Intake Specialist II – Skygen: Manages daily work plan and distributes work out to the team to ensure client turnaround times are met. Provide second tier support to data entry processors by providing direction how to resolve submission discrepancies according to client business rules.

Guest Care Call Center Associate – Topgolf: Present a positive and friendly telephone persona. Demonstrate Active Listening and learn to “read your audience”. Maintain a calm, even-tempered, and customer-focused demeanor. Understand resources and find information quickly to respond to our Guest. Answer and document all incoming phone calls.

CIC Support Specialist – Remote – AAA: Utilize available systems to manage all time entries, attendance, and performance tracking for your area of responsibility. Identify and resolve timecards exceptions daily. Partner with lines of business to ensure performance management activities are supported.

Flexible Customer Service Agent – ShyftOff: Handle inbound and outbound customer interactions through phone, email, chat, and other channels. Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external. Answer customer inquiries and access information from multiple sources using various computer programs.

Customer Support Specialist – Amazon: Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media. Provide Customers with critical service and product information, ensuring customer satisfaction. Demonstrate sound understanding and comprehensive knowledge of the Shopbop’s full range of products and services.

Financial Clearance I (Remote) – Trinity Health: Analyzes patient insurance(s), identifies the correct insurance plan, selects appropriately from HIS insurance and plan selections and documents correct insurance order. Applies recurring visit processing according to protocol. Verifies patient information with third party payers. Collects insurance referrals and documents within HIS. Communicates with patients and physician/offices regarding authorization/referral requirements. Identifies potential need for financial responsibility forms or completed electronic forms with patients as necessary. Escalates accounts appropriately in accordance with department Defer/Delay policy to manager.

Coordination of Benefits Representative 2 – Remote in US – Humana: The Coordination of Benefits Representative 2 consolidates the activities that support the collection, management, and reporting of other insurance coverage. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Customer Support Associate – Fanatics: Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues. Model exemplary service through telephone, email, and direct mail channels. Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction. Build and maintain relationships with repeat consumers. $20 – $25 an hour

Medical Records File Clerk – Veterans Services – Maximus: Separate all pertinent information from the Veteran’s medical record. Successfully research and document medical conditions
Communicate with VBMS for CAPRI checks if needed. Make sure the case is complete before the scheduled exam. Maintain the correct status in OMS for each case. Research both common and uncommon medical condition.

Member Service Representative –Blue Cross Massachusetts: Member Advocates usually spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research. The more you learn, the more you’ll have opportunities to grow your career.

Customer Service Supervisor – Overstock: Actively lead and train members of the Customer Service Team to achieve maximum results. Accurately perform administrative duties in a timely manner. Document and evaluate teams progress and development. Work alongside managers, other departments and peers to improve processes to better our customer experience.

Workforce Real-Time Analyst – Assurance: Monitor real-time adherence and effective management of the incoming and outbound phone volume. Provide feedback to leadership to ensure on-phone and off-phone activity is managed efficiently throughout the day. Monitor/track call outs, tardiness, and PTO. Entering real-time exceptions into workforce management tracking system (absence, tardiness, trainings, meetings, overtime, etc.).

Patient Assistance Program Coordinator – Truepill: Monitor and track value of drugs recovered for billing and reporting processes. Build relationships with and act as liaison to physicians, patients, and PAP programs. Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral.

Customer Service (Chat) – 1800contacts: Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform. Reply to incoming emails or MMS from customers. Consult customers on the best value for their contact lens purchase. Provide top notch customer service in a fast paced environment. Deliver solutions to customers in a way that creates a positive experience.

Customer Service Care Specialist II – Cox Automotive: As a Customer Care agent, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e. “first call resolution”), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.

Insurance Customer Service Supervisor – GM Financial: Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance. Foster and nurture a supportive environment by ensuring necessary steps are taken to correct or eliminate inappropriate behaviors and conduct and consistently reinforce our company’s vision and culture. Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance.

Online Chat Advisor – DeVry University: Online chat advisor handles chat conversations with prospective students, answering front-line admissions questions, providing pertinent and responsive feedback while representing all client partners’ unique brands and business needs. Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the University (Included but not limited to Admissions and Student Central). Routes detailed chat inquiries to appropriate department personnel with special consideration for Student Finance questions to ensure best-in-class student service.

Medical Data Entry Clerk – Conduent: Providing Data Entry for medical, hospital and dental insurance claims. Strong attention to detail. Comfortable working within a fast-paced environment with a high volume workload.

Pharmacy Customer Service Representative – Broadpath: Explain plans, procedures, protocols, benefits, services, and any other necessary information to the members
Assist member with adding or updating account details to ensure accuracy. Review and resolve any complaints regarding mail orders, billing, refunds, PCP, and prescription.

Inbound Sales Representative – Nexrep: ***Pick your own hours***. As an Inbound Sales Representative, you’ll be taking calls from customers of top direct-to-consumer brands. These customers call in after seeing an ad for a product in a newspaper or mailing. Products primarily include nutraceuticals.

Vehicle Administration Coordinator – Fisker: Act as the primary contact for assigned sales territory on day-to-day vehicle administrative needs for Fisker customers with the objective of providing the highest levels of positive customer experiences as possible. Coordinate with the Sales, Delivery and Order Operations teams to ensure that all required documents pertaining to the vehicle purchase are complete and accurate prior to delivery.

Representative, Customer Contact Center – Whirlpool: Managing and maintaining customer information databases while providing product and service information, processing customer transactions, and resolving customer inquiries on the first call. Contribute to customer satisfaction through the resolution of customer service requests while meeting individual and team productivity goals.

Team Member Customer Care – Academy Sports and Outdoors: Work At Home (TX, OK, AL, GA Applications Only). Answer incoming customer contacts (calls, chats, emails) in a professional manner. Respond to customer inquiries through multiple channels, as needed. Research and troubleshoot problems and provide resolutions by using available resources. Provide customers with product and service information. Identify and escalate priority issues.

Customer Service Specialist – Brooks: Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building relationships. Provide product pricing and availability quotes. Complete all facets of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, providing updates, and other task.

Customer Service Rep – Emergency Roadside Service – AAA: Providing superior customer service during every member interaction. Responding to a high volume of emergency road service requests in a call center environment. Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.

Customer Experience Associate (Remote) – Intoxalock:  Effectively manage large amounts of incoming customer interactions. Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools. Process customer payments as required.  Handle customer complaints; provide appropriate solutions and alternatives within the employee’s abilities.

Customer Service Quality Specialist – Transamerica: Provide quality results through quality assurance reviews of all service transactions. Reviews accuracy of timeliness and efficiency of service transactions with recommendations for quality standards as appropriate to management.

Work From Home Political Surveys – CMG: ***ENTRY LEVEL****The primary responsibility of the position is to make outbound calls to conduct a political poll. We are seeking candidates that will be available in the evening and on weekends, that are punctual, and can achieve all performance goals set forth. No experience is necessary, all you need to bring is the effort.

Data Entry Specialist – Applicantpro: As a Data Entry Clerk, you are a data wizard. Using your lightning-fast typing skills and your eagle eye for detail, you input our new client information into several different software systems. You also create and manage spreadsheets with ease. At times, you are asked to retrieve and process many types of data, which you do in a speedy and precise way.

Verification Processing Agent – Applicantpro: Researching company websites, you locate phone numbers and call to confirm applicant employment history. You also use your professional phone skills when verifying candidates’ education credentials.

Temporary Customer Success Associate – JANE: Resolve customer complaints in a prompt and proficient manner. Assist customers with order, account and billing questions via email, chat, text support and phone support. Represent Jane positively and professionally- Customer Support is the internal voice of Jane!

Financial Aid Contact Center Agent 1 – Liberty University: Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status. Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status. Complete SharePoints, follow up with students and work on Special Projects. Works effectively as a team member, embracing and fostering LU’s mission. Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.

Travel Agent (Remote) – AAA: Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.