Omni-Channel Customer Care Specialist – BigLots: Investigates, resolves and responds to customer phone calls, e-mails, letters and any other customer related inquiries. Provides customer follow up as applicable to ensure resolution and satisfaction. Maintains a detailed log of all incoming contacts and communications and collaborates with the requisite party to effectively and efficiently resolve issues. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Customer Care Professional – Amex: Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone. Document necessary information, such as claim details, customer’s change of details, and other pertinent information. Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.

Customer Service Representative – Support Ninja: Interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships. Responds promptly to customer inquiries. Communicates with customers through various channels; chat, email & phone. Acknowledges and resolves customer complaints  Salary: $14.50

Festival Agent, Customer Support – Sundance: Assisting patrons with a full array of customer support processes and questions (registration, purchasing festival passes, ticket packages, individual tickets, etc.). Assisting patrons with a multitude of technical support questions (browsers, compatibility, computer settings, etc.). Entering details of all phone and email inquiries and issues on the customer service log. This temporary position works full-time from Tuesday, January 3, 2023 through Sunday, January 29, 2023 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This is a fully remote position that does not require any onsite work duties.  $17.11 per hour

Customer Advocate Agent – QCells: Q CELLS Home Energy Solutions seeks experienced customer professionals to assist customers through their solar installation process for the Home Energy System division. Major responsibilities include navigating customers through their solar installation process with our partners, while providing best in class customer communication. This individual will be accountable for driving engagement, education, and expectation-management with our customers.

Project Based Customer Care Coordinator – Continuum: Answer Inbound Calls from Customers and Address Questions & Concerns. Provide Information About Their Insurance Coverage & Benefit Plans. Resolve Concerns to Simplify Their Healthcare Experience. Navigate Through Multiple Computer Applications with Speed & Accuracy. Adapt to Learn New Call Types When Business Needs Change & Flex Support in Those Areas. Must Live in SOUTH CAROLINA or one of the following states: AL, AR, FL, GA, ID, IN, KY MS, NC, OK, SC, TX, UT, VA, WY, & MD (most counties). $14-$15 per hour + Overtime during peak needs

SCA Customer Service Representative – UnitedHealth Group: Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture. Conduct customer contacts related to beneficiary support, referral follow-up, education and resource inquiries. Identify potential emergent concerns and follow contract specific protocol connect beneficiaries to the TRICARE NAL clinical team.
Maintain constant awareness of service level and queue status in order to meet contractual requirements.

Technical Support Customer Agent – Frontline Call Center: As a Tech agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chat for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document inside the appropriate system. *Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.** Pay Rate: $13.00 hourly

Human Resource Specialist – Mod Squad: Assist in managing investigations and employee relations issues including redundancy and grievance.  Ensure employee relation cases are managed to meet best practice requirements.  Serve as a trusted advisor to all business units in MSQ operating with a high EQ and precision communication skills and empathy. Promote HR programs to create an efficient and conflict-free workplace. Deliver organizational support with a servant mentality. Must be located in the Philippines.

Senior Long Term Disability Claims Specialist –Metlife: Effectively and independently manages an assigned caseload of moderately complex claims which consists of pending, ongoing/active and appeal reviews. Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations. Provides frequent, proactive verbal communication with our claimants and/or their representatives demonstrating empathy and active listening while providing clear updates, direction and explanations regarding the claim process, benefits and other pertinent plan provisions.

Customer Service Representative – Treecard: Actively responding to inbound support requests to help solve customer problems via our email, online chat, and social DM channels. Championing Treecard’s mission, values, and community spirit with every conversation. Supporting the operations team to ensure our macros, help articles, and CRM are up-to-date and easy to use. Efficiently and thoroughly escalating issues cross-functionally to ensure quick and high-quality support interactions for our customers. Collaborating with the team to test new ideas that will drive outstanding customer satisfaction. Competitive hourly rate**:** $20-30 per hour

Customer Support – EZ Texting: Initial point of contact for all technical inquiries and via calls, chat and email. Perform customer service and provide technical support via chat, co-browsing, ticket, and phone. Ensure that customers receive the appropriate level of service and technical support by handling unresolved and escalated client issues with prompt and courteous service. Open to hire in CA, NY, TX, OR, WA, PA, TN, NV, FL & GA, but welcome top applicants nationwide as we expand our operating boundaries.

Social Media Community Moderator – Social Factor: If you are a US based, Social Media Community Moderator or are interested in learning moderation, we’d love to hear from you. We are looking for project based or part-time work moderators working in English and other languages such as German, French, Spanish, Portuguese, Korean and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world’s most well-known brands as work becomes available.

Guest Services Agent – Enchant: You will be the first glimpse of Enchant Magic our guests get to experience. Guest Service Agents are going to incite joy and connection to our Enchant lore before the guests even walk through our front gates. Join our team of magic makers to support guests in general inquiries, event specifics, and purchasing tickets to a world class event that includes an amazing light maze, food, drink, and Christmas Village experience while amplifying the Enchant story of innovation, creation and magical moments.

Data Entry Associate – Examworks: Responsible for gathering, preparing and entering alphabetic and numeric data from various source documents into the appropriate computer system for storage, processing and data management purposes.

Remote Customer Service Rep. Retail – Conduent: As a member of the team, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems. Starting pay rate is $16.50 an hour.

Call Center Representative – Part Time – RXSense: Promptly and courteously answer incoming telephone calls, emails, and chat inquiries for RxSense direct to consumer and B2B lines of business. Assess, prioritize, and resolve client issues using good listening and comprehension skills. Escalate issues to management as appropriate. Document and retain all pertinent information in the Agent Desktop.

Customer Service Representative – Morley: Relay detailed information to customers, as well as managers and clients. Research, process and resolve customer questions about insurance, benefits and quality-care issues. Have questions before you apply? Live chat with a Morley Talent Acquisition Specialist on our website during business hours!

Service Team Supervisor, Call Center – Great Wolf Lodge: The Service Team Supervisor will lead/execute service operations at Great Wolf’s call center. In this role, you will report to the Operations Manager and will support deliverables including Live Agent, Chat, Social and Guest Communications Teams. You will be on the frontline in providing the best guest experience and gaining insight into our guest’s expectations and work closely with a team of performance coaches and third party vendors to drive performance. The support team is 100% remote and creating a great work-from-home culture is critical to our teams’ success. You will be data-driven and a relationship builder. You should be passionate about providing guests with the best experience and constantly looking for ways to increase efficiency and eliminate guest pain points. $55,000 – $75,000 a year

Member Services Rep – Public Plans Medicaid – Point32Health: Receives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff. Efficiently and effectively processes member calls. Demonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skills. $19.00/hr. ($39,520 annually) + monthly incentives after training

Customer Service Representative –  Legacy Electric Contractors: Receives and/or places telephone calls which are basic and routine to handle any/all aspects of customer accounts, inquiries, and problem resolution, updating customers, ordering equipment, materials, and answering phone calls. Proactively updates customers with scheduling information.

Customer Service Representative – CVS: Ability to multi-task to accomplish workload efficiently
Analytical skills. Ability to maintain accuracy and production standards. Technical skills. Oral and written communication skills. Problem solving skills. Attention to detail and accuracy. Negotiation skills. $17.00 – $27.16hr.

Customer Service Expert – Support.com: The Customer Service Expert will handle the following call types (all inbound): Provider Eligibility and Benefits (E&B) for all lines of business including Individual Family Business (IFB), Commercial, and Government. As a Customer Service Expert, you will be responsible for providing exceptional customer service, while answering incoming provider telephone inquiries in a manner that is always respectful and courteous.

Claims Specialist – PrudentRX, LLC: As a Claims Specialist, you will be responsible for optimizing, identifying, and investigating claims. The Claims Specialist will partner with our providers and members to respond to and resolve inquiries and appeals in a timely and professional manner. An experienced Claims Specialist will be detailed oriented and will possess strong problem-solving skills while utilizing their experience with pharmacy claims processing.

Remote Bilingual Referral Entry Specialist – VRI: Perform outbound calls to new clients to welcome them to VRI, collect required information and advance their progress to activation. Process new client referrals and enter client demographic and billing information into VRI systems. Manage outbound and inbound phone calls to clients, care givers and case management support staff to explain services and establish client relationships. Accurately enter client data for new members. $17.00 – $18.00 an Hour

Customer Service Specialist – Public Storage: Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity. Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills. Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers. Starting hourly rate of $13 with annual merit increases based on performance.

Sales & Reservations Agent (Part Time) Work From Home – Uhaul: This is a part-time position and is 100% work from home – perfect for students and teachers, or someone looking for a second job! Assisting customers with quoting rental rates, sales and earning new business. Providing customer service to existing business, such as making changes to reservations, answering questions, helping with customer concerns, and taking storage payments.

Customer Service and Technical Support Rep – KellyConnect: Provides assistance to customers during all phases of the inventory process.  Assists customers with their questions about how to set-up and operate equipment to successfully conduct their inventories.  Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.

Virtual Receptionist – SmithAI: Work 100% remote, in the convenience of your home. Answer calls and/or web chats for a variety of different businesses and professionals. Take messages, screen new clients, book appointments, collect payments, and transfer calls. Understand caller needs and provide business information. Be part of a team and contribute to continued excellence. Starting, entry-level rate of $15/hour

Customer Service Representative – Nexrep: You’ll be taking inbound calls from Teladoc customers. You’ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues. This remote, flexible opportunity pays independent contractors $10 per hour. Independent contractors that service 30+ hours in a week will earn an additional $1 per hour for that week, increasing their earnings to $11/hour.

Travel Agent – World Travel Holdings: World Travel Holdings is currently seeking highly motivated, financially driven, and sales minded individuals with outgoing personalities to work with our guests to plan vacations in our luxury villas! In this role, you will maximize revenue by successfully building client relationships, closing sales, and maintaining client relationships that generate repeat business and referrals. Completing paper work, administrative functions and other non-phone work related to the effective processing of customer Villa rentals to provide a remarkable client experience. Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA.

Customer Service Representative – World Travel Holdings: Effectively handle 2-3 inbound service and reservation calls per hour. Accurately process new vacations and make requested changes to existing reservations in a timely manner. Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience. Utilize available resources to efficiently handle customer requests. Consistently meet or exceed performance goals and maintain productivity standards.

Client Services Representative – AuPairCare: Provides customer service as the primary email and phone contact for billing inquiries.Processes payments, refunds, and invoice adjustments.Minimizes the frequency and severity of escalated customer service issues.Manages billing reports and resolves accounting discrepancies. Provides clear payment history summaries and refund/credit explanations.Provides back-up support for other Client Services tasks as needed. Proactively notices areas for process improvement and cost-saving initiatives. $28-$30 hourly + benefits package.

Customer Service Representative – SMI: The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned. $13/hr.

Customer Service Representative – Restream: Provide fast, accurate, and personalized communication to Restream users through live chat, email, social media, and phone. Solve customer issues by developing expertise in relevant product areas, and by learning to troubleshoot a diverse range of customer issues.

Customer Service Representative – VRI: Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies. Complete assigned tickets, work from reports and other assignments regarding client records. Research, investigate, and respond to all customer inquiries regarding shipments, products, and complaints. Record details of calls, communications, and messages in the client management software. $17/hr.

Technical Customer Care Specialist I – Cox Communications: Provide client support and technical resolution via email, phone and other electronic communications. Troubleshoot and resolve all product-specific technical (hardware/software) problems. Verify proper installation and configuration of software. Answer policy and procedural questions.

Customer Service Representative (Remote) – Contractor/1099 – RCC: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile.

Technology Specialist – Ascension: Foster and grow a positive, collaborative and inclusive architecture community with all AT teams. Ensure communication flows and collaboration happens. Build trust and respect with architect peers. Facilitate open and candid assessment of proposed architectures, leading to a solution that provides dependable service to our clinicians. Above all else, do what is right for patient care.

Customer Care Representative – Unison: Analyze, validate, and respond to client queries, issues, or requests in a timely and accurate manner via e-mail, ticket system, phone, and virtual meetings. Escalate issues to higher levels of support as needed, as well as set customer expectations for follow-up and resolution. Work collaboratively across multiple teams to get to the bottom of customer-reported issues. Pivot between supporting customers utilizing multiple platforms. Document support articles to further self-service collateral for customers.

Billing Support Specialist – RR Donnelley: The Billing Support Specialist III will be responsible for the collection, compilation and distribution of documents required to successfully complete the accurate and timely invoicing and payment of shipped orders for plants assigned. While this is not a Shared Services position, the role provides a shared service to a group of assigned plants for the order-to-cash workstream.

Account Coordinator, Contact Center – Kar Global: You are the first impression to for our clients, taking both phone and email inquiry as needed PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply! $19/hr.

Technical Customer Support Advisor – Cigna: Managing the intake process of user reported issues (triage process). Providing technical and administrative support to users, responding to users and investigating issues on their behalf. Fielding support calls, chat, email, and/or other communication from users with inquiries regarding the portal. Salary of $84,100 – 140,100 USD / yearly.

Intuit Customer Service Representative: Sykes: Handle inbound service calls and provide accurate account and product information. Understand and strive to meet or exceed metrics while providing excellent customer service. Drive customer satisfaction through voice, chat, and/or email communications
Multitask and navigate through multiple systems. Read client legal disclosures verbatim. $15/hour.

Customer Service Representative– Atlas Systems: Handle outbound and inbound calls. Interact with medical offices, healthcare providers and office administrators. Read script and verify affiliated Provider Data. Perform data entry to update Provider Data. Maintain confidentiality. Follow-up calls where necessary. Identify and escalate any issues. $13.50/hour

Technical Support Rep – CGS: Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools.
Recognize customer’s problems that should be escalated to the next level for resolution following established protocols. Apply understanding and knowledge of information systems products and services to assist customers on technical matters. Performs other duties and tasks as assigned by the Team Lead.

Customer Service Representative – EasyPay Finance: Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and de-escalating situations involving dissatisfied customers, as needed.

Remote Customer Service Representative – Afni: You will represent one of the nation’s largest brands as a Customer Service Representative, interact and build meaningful connections with customers via inbound calls as you assist with their needs – all from the comfort of your home! Sure, some calls might be tough but we will prepare you for all call types and customers during your paid training! Starting Wage is $15.00 per hour + bonus

SEASONAL Customer Service Admissions Rep – Elevation Connect: Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently. Building an engaging rapport, quickly, with many students throughout the day. Answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc. Mastering our communication systems (phone, e-mail, Google Suite of Programs and other internet databases). Help Desk services to include phone calls, emails and chat. These positions are work from home in one of the following states: AL, AZ, CO, FL, GA, KS, LA, MI, MO, MS, NC, NM, OK, SC, TN, TX, UT, VA.  $14/hr

Bilingual (Spanish/English) Disaster Relief Agent – Direct Interactions: You would be accepting incoming calls from those that may be in distress from being affected by a natural disaster such as a hurricane, a flood, a tornado and so on. Most callers are in need of some type of immediate assistance so it would be your role to accept the call and exercise your listening skills, show empathy and compassion no matter what the situation may be and get them the help they are requesting and/or need. $15.50 per hour (bilingual agent)

Specialist Order to Cash – Advantage Solutions: Process orders, deductions, and create contracts. Manage Claims and Accounts Receivables. Able to address any potential order/deduction/contract issues. Provide timely and thorough communication with clients and customers. Participate in client/customer conference calls as scheduled; providing feedback and insight. Communicate regularly with management advising any critical issues or opportunities. Provide reports to clients/customers as needed.

Fraud Specialist, Transaction Monitoring – WEX: Review and respond to suspected fraudulent service requests, queues, and transaction records to identify potentially fraudulent transactions or accounts. Identifying problems and issues by performing relevant research using the appropriate tools and by following established procedures. Utilizing custom and standard software programs and applications as well as manual review to analyze transactional and customer records for fraud. Salary Pay Range: $16.00 – $21.50

Customer Service and Claims Positions– Sedgwick: Provide excellent customer service to external customers and internal support to an assigned team. Act as a liaison between customers and team members when necessary. Provide detailed notes on phone calls, and track and code documentation according to standard processes. Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels. Hiring from multiple locations!

Billing Customer Care Specialist – Lumen: Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers. Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience. Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer’s established service level agreements. Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues. Salary: $36450 to $81000

Claims Associate I – Premera Blue Cross: The Claims Associate I is responsible for the accurate and timely review, entry, and resolution of simple to moderate complexity claims. This position is responsible for interpreting procedures and policies to ensure accurate claims resolution. Hiring from WA, OR, ID, MT, AZ, TX, and AK States Only

Dispatch Specialist – AAA: Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels. Engage with AAA Members by providing an exceptional customer experience. Communicates to service providers the pertinent information needed to provide timely assistance to AAA Members.

Insurance Authorization Specialist – Piper Companies: Verify patient eligibility, obtain prior authorizations, and maintain patient authorizations. Ability to track, manage, and follow-up on pending authorizations. Ensure that authorization quantities and effective dates are returned and processed correctly by the payers, and loaded correctly in all systems. Salary Range: Up to $24/hour

Healthcare Call Center Representative –  Western Growers Family of Companies – Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility and claims in a confidential, professional, and ethical manner. Analyze problems and provides information/solutions. Research and resolve aged Customer Service open calls within company standards.

Remote Chat Support Specialist – CGS: Prompt chat and email response to customers. · Create documentation to help customers resolve their issues. Empower users with the knowledge to do things for themselves in the future.  Navigate live chat software with ease, leverage customer data effectively to provide meaningful support.

Remote Customer Service Representative – Liberty Mutual: Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. Builds rapport with each customer. Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Salary:-$42,300.00-$54,600.00

Agency Support Sr. Agency Support – Allstate: The Commercial Agency Support Team is responsible for responding to basic and complex inbound telephone/email/chat/fax inquiries, system navigation support, product and market direction. The team may act as an intermediary between the agent and the insurance company. The team markets risk to carrier partners on behalf of agents using a combination of automation and direct carrier placement.

Claims Analyst 3 – Wex: Investigate and resolve complex claims. Triage all incoming emails from various sources. Review and assist other analysts on customer contract language and Service Level Agreements.

Resolution Coordinator II – Walmart: Requires knowledge of principles and techniques of customer communication. Application and allocation of business communication styles/techniques. Communication styles/norms through different interaction channels.To able to listen to customers, understands, processes, and prioritizes customer needs, then provides solutions. Demonstrates an ability to speak, write, and present clearly.

Seasonal Customer Service Representative – SeaBear Company:  Answer inbound customer calls and assist customers with purchases. Meet all service level and production requirements. Data entry of orders via phone, mail, fax.  Handle and resolve customer questions and concerns. Clearly document all customer information on line. Resolve customer complaints and diffuse difficult customer contacts.

Eligibility Research Rep I – American Specialty Health: Verifies member eligibility from the eligibility file, communications logs, and health plan websites or by calling the health plan directly when all other resources are exhausted. Inputs and saves verified member’s information into the communications log and/or member maintenance. Promptly processes and completes research to ensure turnaround times are met. Makes follow up calls to practitioners and members to provide research results.