Call Center- Patient Service Representative – Boston Medical: Answer inbound calls, emails and on-line appointments, for various BMC’s Practices, including, Primary Care, Medical Specialties, Family Medicine and other Practices within BMC. The PSR will handle all patient inquiries, including, but not limited to scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verifications and other activities to satisfactorily resolve patient requests.

Bilingual Call Center Translator – Kelly: Handle high volume inbound phone calls, ranging from short to very long calls – depending on each individual call. Help interpret Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance Financial, Travel & Hospitality and government entities. Translate Spanish/English conversations that may be both simple, complex or technical.

Customer Care Associate I – Prime Therapeutics: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.

Customer Care Representative – QBE: Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts to achieve call quality metrics and meet service level expectations.  Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current.

Customer Support Representative – Sterling: Identify and assess customers’ needs to achieve satisfaction. Manage large amounts of incoming calls. Comfortable navigating various programs and screens during customer interactions, troubleshooting, and actively listening.

Customer Care Advocate – New York Life: Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries.

Customer Svcs Representative – CBRE: Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment. Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Customer Service Representative – Insomnia Cookies: Assist in placing orders and communicating order status. Consistently provide genuine, friendly, personable, and professional service.  Handle multiple responsibilities and have a customer focused mind set. Partner with area bakeries to provide updates/resolutions and feedback. Proactively resolve escalated customer issues.

Customer Service Specialist – Direct Interactions: Process unemployment insurance claims. Excellent verbal communication skills including correct grammar and pronunciation. Ability to remain calm under pressure in a fast-paced contact center environment. Ability to remain calm while taking back to back calls.

Customer Service Representative – Otterbox: Act as a brand ambassador for Otter Products LLC two distinct product lines, OtterBox and LifeProof. Assist customers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help, moving quickly to the next customer contact. Assist customers with warranties while preventing customer escalations by managing all customers with a positive attitude and empathy. Answer customer questions about products, availability and product uses emphasizing features and technical.

Customer Service Specialist – Visual Comfort & Co: Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned. Accurately processes quotes, orders and returns. Follows through with customer inquiries, ensuring a high level of customer satisfaction. Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate.

Call Center Representative – Progressive: Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.

Customer Service Representative – Williams-Sonoma: Address customer questions and concerns regarding product and delivery information. Provide product information, review alternative solutions if an item is out of stock and place orders for the customer. Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines. Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.

Customer Care Representative- Processing – Aegon: Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.

Work at Home Healthcare Customer Service Advisor – Concentrix: Handle customers via inbound calls, outbound calls, or through the internet via email and chat. Assist customers using a call flow guide to answer questions and solve problems. Track, document, and retrieve information in databases. Invest in our customers’ success by offering additional products and/or services.

Customer Success Representative – Zayzoon: Provide support and guidance to ZayZoon customers via in-app chat, and email. Act as the initial point of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team. Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers.

Service Desk Technician – Bilingual Spanish/English – Logicalis: Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Level 1 Technical Support (Voice/ Chat/ Email) – DXC Technology: Answers help desk telephones and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.

Customer Care Specialist – CardinalHealth: Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Customer Service – GuideWell: Review members’ enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility. Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer.

Underwriting Support – Triad: Review information submitted for pending conditions list – clear conditions and update customer/dealer/broker w/ new approval letter. The accurate and timely encoding of information from applications into the Encompass database of essential data pertinent to the processing of a loan application in order to make it ready for credit decision by Triad Underwriters.

Customer Care Representative – Sarnova: Answer Inbound Calls, Process orders via multiple channels, Email customer confirmations, follow-up and provide status information to customers, process drop-ships, prioritize and perform daily follow-ups to ensure timely resolution, review orders for accuracy and make changes to existing orders, provide pricing when requested, route special orders using the appropriate process, ensure that order drops to fulfillment without delay.

Billing Representative – Help at Home: Submits claims to payors in accordance with payor requirements and agency policy. Receives notices of claim rejections & denials. Properly track and resolve issues to ensure claim payment. Resolve billing holds in Sandata, HHAeXchange, Matrix Care systems.

Customer Service Rep – CableOne:  Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing). Responds to inbound customer calls and assists customers face-to-face in the front office as needed.

Billing Support Specialist – Brightree: Answer billing and accounts receivable related questions regarding the use of MatrixCare Home Health, and Hospice (HH) solution in a friendly, effective, and efficient manner. Diagnose and resolve basic and complex customer billing and accounts receivable questions or problems over the telephone or through electronic communication.

Data Entry Operator II – Elevance Health: Performs daily reconciliation of customer claims. Requests account adjustments. Provides superior quality outcomes by taking ownership of claims to ensure timely resolution or follow-up. Processes a minimum of 250-300 claims per day and accounts for all claims in assigned batches.

Remote Healthcare Customer Service Representative – Sitel: As a Healthcare Customer Service Agent for Sitel Groups, you will provide support to customers right from the safety, comfort, and convenience of your own home. Agents supporting Sitel Group healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience.

Adventure and Camping Customer Service Team Member – Higher Ring: You will help coordinate outdoor travel stays, manage customer relationships and questions, and work with site hosts to provide excellent customer service for a client who specializes in unique private property and public campsites, RV parks, treehouses, cabins, etc., for outdoor adventures. Most inquiries will be via phone with SOME email and chat, so strong speaking and writing skills are a MUST. There will also be voicemails to return occasionally.

Customer Support Specialist – Malbek: Be responsible for daily management and analysis of a queue of customer support tickets, level 1 and 2 tickets, developing necessary actions to resolve issues with highest levels of customer satisfaction, interfacing with the customer through tickets, email, and Zoom as required.

Student Support Representative – American Public University System: Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e-mail, or electronic chat. Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)).

Customer Ambassador – Lumen: Effectively resolves customer questions through chat, telephone, or email in a considerate and timely manner. Takes ownership of technical issues and customer problems from beginning to end. Composes thoughtful, personalized responses to a variety of customer requests.

Billing Representative – United Health Group: Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies. Educate customers regarding the availability of receiving invoices and remitting payments through online applications.

Data Entry Specialist – A1Fed: Read through complex data in web browser and edit for data quality issues. You will be trained on what data issues to look for and how to resolve them. Accuracy is more important than speed.

Transcriptionist – Daily Transcription: As a transcription freelancer at DT, you’ll be assign work based on the amount time you sign up for on our scheduler. You will be sent a notification via email when the audio/video files are ready for transcribing. Your job will be transcribing the files you are assign once log in the assignment directory folder. The media content, style, subject, pay rate, and the due date will all be list upfront so you can decide if it’s a good fit for you or not.

Customer Service Permit Agent – Wex: Order Permits for States and Provinces based on what carriers are requesting. Take incoming phone calls and make outgoing phone calls to Carriers and State DOT’s. Review and send finalized Permit Documents to customers.

Customer Support Specialist – Amazon: Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers. Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media. Provide Customers with critical service and product information, ensuring customer satisfaction. $19.00 per hour

Compensation Consultant – The Standard: Evaluate existing compensation programs by conducting research and analysis and preparing recommendations. Will lead both department and enterprise-level design projects of medium to high complexity. Responsible for leadership through design cycle from end to end – from external and internal data gathering, development of design options, modeling and impact analysis, through approval, implementation, and development of plan governance model.

Enrollment Specialist – Premera: Responsible for reviewing and processing paper and electronic plan applications, plan changes and other member eligibility or payment related requests and applying specific rules inherent to each enrollment scenario. Apply contractual, state, and federal guidelines as appropriate and utilize various databases in support of business rule application.

Customer Experience Specialist – Teamsnap: Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers. Taking ownership of customer issues to discover root causes, solve their problems, and provide feedback to your manager on product and policy gaps.

Customer Benefit Advisor – Unum: Be the customers’ go-to person by being there, on time, ready to help them via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions. Meet or exceed company goals and metrics to guarantee the best experience for customers. Be open and motivated by feedback and guidance to be at your best for customers. Protect customers’ privacy and reassure them with empathy and professionalism.

Data Entry Operator – Axion Data Services: Enter data from various sources into Axion database and/or client portals within project time limits. Ensure appropriate turnaround time on all data entry. Transcribe information into required electronic format. Review and enter data in the appropriate format.

Authorization Specialist – Lehigh Valley Health Network: Obtains benefits and authorizations for surgical procedures, diagnostic testing, medications, outgoing referrals, and other services as part of daily operations. Determines the authorization protocols for each health plan and performs billing duties to ensure proper and timely payment is received from insurance carriers and patients.

Order Entry Specialist – Visual Comfort & Co: Accurately review and process approximately 100 webs orders daily. Ensure expedited orders are reviewed and submitted by the cutoff each day Manage follow-up on 75-100 open each day for domestic and international customers. Generate FedEx return labels for 25-30 product returns each day. Display professional workplace behavior with all levels of leadership.

Remote Fraud Support Call Center Representative – Jack Henry: Answering inbound phone calls for fraudulent or suspicious Debit/Credit and ATM Card Transactions, assisting those cardholders according to policy and referring them to their financial institution when necessary. Assisting cardholders and financial institutions with lost or stolen Debit/Credit and ATM Card reports.

Customer Service Order Entry Specialist II – APH: Handle customer inquiries by phone, email and mail regarding product questions and sales orders. Enter orders and customer data. Process payments and provide price quotes. Assist customers with merchandise returns and reconciliation of issues. Research customer issues and contribute to Customer Service knowledge base.

Medical Claims Entry Operator – Moda: Enters the processing system all claims received by mail or route claims as directed to processing specific data entry queues. Interrogates data on claims received electronically where member or provider information does not match Moda records.

Sales Representative  – Napa: Tier 1, that enjoys speaking about automotive parts and accessories. You’ll be delivering a top-notch online shopping experience via phone and live-chat in a fun and fast-paced work environment.

Accommodation Specialist – Southern New Hampshire University: Support a fluctuating caseload of students with documented disabilities through phone and email communication. Maintain accurate records of all student interactions in appropriate technology systems. Help implement specialized programs with other offices (e.g., workshops with Admission, Academic Advising and Career Advising, academic assistance programs within the Writing Center, new adjunct, and full-time faculty).

Quality Assurance Specialist – Maximus: – Evaluate agent performance/behavior/adherence to project business rules/policies and provides feedback to designated Quality Assurance Specialist/Quality Assurance Supervisor as a continuous method for process improvement. Make recommendations on developing new procedures, and updates existing procedures when changes occur. Collaborate with the Training Staff for the purpose of achieving and maintaining quality assurance goals.

Chat/Text Crisis Specialist – Centerstone: Answer crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.

Customer Support Specialist (MSP) – Kaplan: Serve as a resource for student and clients regarding core product lines, services, and compliance regulations. Understand product attributes and how they support student learning. Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach.

Customer Experience Representative: Accros Golf: Managing large amounts of customer inquiries including phone calls, emails, live chat, and social media posts. Resolving user issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution. Communicating accurate, valid, and complete information to customers.

Care Management Associate – Aetna: Responsible for making outreach calls to members who are eligible for our programs. Manages the inbound call activity in a queue. Provides an initial review of tasks and other administrative type activities that support the unit.

Customer Experience Agent: Alorica: Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor when necessary and appropriate. Responds to requests for assistance and/or possible processing of credit card authorizations.

Customer Service Expert – Support.com: As a remote Customer Service Expert, you will handle inbound calls to assist with ride scheduling for healthcare plan members. Support.com is a company that is fully committed to providing world-class customer service.

Work From Home Data Entry Rep – Cardinal Health: Process customer order(s). Makes decisions on document interpretation. Enters accurate information into the system. Meets performance and service level goals outlined by the department.

Clinical Data Entry – ICON: make updates in CTMS as provided on pre-validated site lists, ISIF forms, ISI change forms, and change requests received via email. Review reference data to see if required account/contact/address records already exist in the system. Create new/update existing reference data as needed. Create sites, enter site accounts and addresses, enter site contacts and addresses, assigned required external system provisioning roles, Make updates as requested throughout the course of the study.

Payroll Coordinator – Consumer Direct Care Network: Process multi-state payroll for more than 100K employees including union and non-union employees. Assist with garnishments, verification of employment, and unemployment claim. Ensure direct deposits are received timely and changes to payment options are made timely.

Employee Data Specialist – Oasis – Paychex: Inputs clients employee new hire related information and other data entry items into the payroll system to ensure client’s employees are set up accurately and in accordance with procedures. Audits, monitors and coordinates data source, reviews for accuracy, completeness and inputs changes to ensure compliance with payroll processing guidelines.

Appeals Specialist – Advanced Pain Care: Reviews and appeal unpaid and denied claims. Attaches appropriate documents to appeal letters. Researches and evaluates insurance payments and correspondence for accuracy. Logs appeals and grievances, and tracks progress of claims. Keeps up-to-date reports and notates any trends pertaining to insurance denials.

Payment Consultant – USBank: The Payment Consultant assists the sales team by gathering client needs and passing warm leads to the Account Executive team, addressing customer inquiries with a positive attitude. Responds to for email marketing lead follow ups. Performs needs assessments. Answers processing questions in order to warm transfer the lead to the sales team for closing. Work through Sales Force to gather leads, create new tasks and conduct follow up calls and emails on leads.

Specialist Customer Service Operations Support – Pearson: Onboard new customers by providing training and relevant materials. Respond to day-to-day support requests from customers in a timely manner. Develop and refine the customer journey for the Recruit products, developing a deep understanding of customer’s needs and usage of the products.

Chat/Text Crisis Specialist – Centerstone: Answer crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide. Meet the ethical and clinical standards in compliance with all accreditation.

Technical Support Associate – OvationCXM: Remotely help customers via email, SMS and over the phone to solve various types of in-store technology problems, including: Wi-Fi connectivity; hardware and software issues; credit card terminal processing and POS integration; secured and unsecured networks; Bluetooth devices and cabled printers; with a knowledge around Apple App Store (iOS) and Google Play (Android) navigation and download.

Contact Center Associate – Adorama: You should have previous experience in inbound and outbound phone sales and customer service while taking accountability for reaching sales, calls, conversion rate, average order value, margin rate, customer satisfaction, and many other goals.

Customer Care Representative – Wisconsin Bank & Trust: Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels.  Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.

Customer Service Representative – TTEC: Answer incoming communications from customers. Conduct research to provide answers for customers to resolve their issues. EQUIPMENT PROVIDED.

Email Customer Service Representative – Nexrep: You’ll be interacting with FIGS’ customers via email, answering product questions, providing order and shipping updates, and assisting with returns and exchanges. In the future, you may also be asked to support customers via phone and/or chat.

Customer Success Mgnt, Onboarding – PayPal: Provide Merchant Education and Demonstrations to support success for managing users, reporting and settlement, Resolution Center, Fraud Filters, general transaction reviews. Provide administrative support to Inside Sales for Onboarding merchants.