Customer Support Specialist – Malbek: Be responsible for daily management and analysis of a queue of customer support tickets, level 1 and 2 tickets, developing necessary actions to resolve issues with highest levels of customer satisfaction, interfacing with the customer through tickets, email, and Zoom as required.

Student Support Representative – American Public University System: Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e-mail, or electronic chat. Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)).

Customer Ambassador – Lumen: Effectively resolves customer questions through chat, telephone, or email in a considerate and timely manner. Takes ownership of technical issues and customer problems from beginning to end. Composes thoughtful, personalized responses to a variety of customer requests.

Billing Representative – United Health Group: Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies. Educate customers regarding the availability of receiving invoices and remitting payments through online applications.

Data Entry Specialist – A1Fed: Read through complex data in web browser and edit for data quality issues. You will be trained on what data issues to look for and how to resolve them. Accuracy is more important than speed.