Accommodation Specialist – Southern New Hampshire University: Support a fluctuating caseload of students with documented disabilities through phone and email communication. Maintain accurate records of all student interactions in appropriate technology systems. Help implement specialized programs with other offices (e.g., workshops with Admission, Academic Advising and Career Advising, academic assistance programs within the Writing Center, new adjunct, and full-time faculty).
Quality Assurance Specialist – Maximus: – Evaluate agent performance/behavior/adherence to project business rules/policies and provides feedback to designated Quality Assurance Specialist/Quality Assurance Supervisor as a continuous method for process improvement. Make recommendations on developing new procedures, and updates existing procedures when changes occur. Collaborate with the Training Staff for the purpose of achieving and maintaining quality assurance goals.
Chat/Text Crisis Specialist – Centerstone: Answer crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.
Customer Support Specialist (MSP) – Kaplan: Serve as a resource for student and clients regarding core product lines, services, and compliance regulations. Understand product attributes and how they support student learning. Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach.
Customer Experience Representative: Accros Golf: Managing large amounts of customer inquiries including phone calls, emails, live chat, and social media posts. Resolving user issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution. Communicating accurate, valid, and complete information to customers.
Care Management Associate – Aetna: Responsible for making outreach calls to members who are eligible for our programs. Manages the inbound call activity in a queue. Provides an initial review of tasks and other administrative type activities that support the unit.
Customer Experience Agent: Alorica: Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor when necessary and appropriate. Responds to requests for assistance and/or possible processing of credit card authorizations.
Customer Service Expert – Support.com: As a remote Customer Service Expert, you will handle inbound calls to assist with ride scheduling for healthcare plan members. Support.com is a company that is fully committed to providing world-class customer service.