Work From Home Data Entry Rep – Cardinal Health: Process customer order(s). Makes decisions on document interpretation. Enters accurate information into the system. Meets performance and service level goals outlined by the department.
Clinical Data Entry – ICON: make updates in CTMS as provided on pre-validated site lists, ISIF forms, ISI change forms, and change requests received via email. Review reference data to see if required account/contact/address records already exist in the system. Create new/update existing reference data as needed. Create sites, enter site accounts and addresses, enter site contacts and addresses, assigned required external system provisioning roles, Make updates as requested throughout the course of the study.
Payroll Coordinator – Consumer Direct Care Network: Process multi-state payroll for more than 100K employees including union and non-union employees. Assist with garnishments, verification of employment, and unemployment claim. Ensure direct deposits are received timely and changes to payment options are made timely.
Employee Data Specialist – Oasis – Paychex: Inputs clients employee new hire related information and other data entry items into the payroll system to ensure client’s employees are set up accurately and in accordance with procedures. Audits, monitors and coordinates data source, reviews for accuracy, completeness and inputs changes to ensure compliance with payroll processing guidelines.
Appeals Specialist – Advanced Pain Care: Reviews and appeal unpaid and denied claims. Attaches appropriate documents to appeal letters. Researches and evaluates insurance payments and correspondence for accuracy. Logs appeals and grievances, and tracks progress of claims. Keeps up-to-date reports and notates any trends pertaining to insurance denials.
Payment Consultant – USBank: The Payment Consultant assists the sales team by gathering client needs and passing warm leads to the Account Executive team, addressing customer inquiries with a positive attitude. Responds to for email marketing lead follow ups. Performs needs assessments. Answers processing questions in order to warm transfer the lead to the sales team for closing. Work through Sales Force to gather leads, create new tasks and conduct follow up calls and emails on leads.
Specialist Customer Service Operations Support – Pearson: Onboard new customers by providing training and relevant materials. Respond to day-to-day support requests from customers in a timely manner. Develop and refine the customer journey for the Recruit products, developing a deep understanding of customer’s needs and usage of the products.
Chat/Text Crisis Specialist – Centerstone: Answer crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide. Meet the ethical and clinical standards in compliance with all accreditation.
Technical Support Associate – OvationCXM: Remotely help customers via email, SMS and over the phone to solve various types of in-store technology problems, including: Wi-Fi connectivity; hardware and software issues; credit card terminal processing and POS integration; secured and unsecured networks; Bluetooth devices and cabled printers; with a knowledge around Apple App Store (iOS) and Google Play (Android) navigation and download.