Customer Advocate Rep I – Cox Communications: The Customer Advocate Rep I, solves complex billing issues, technical problems and sales orders for existing customers and Residential Customer Advocate Tier 2 Escalation support for all products.
Customer Service Professional – Prudential: Representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from troubleshooting a question on website navigation to conversations on complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future.
Deal Entry Specialist – Warner Music: Key all pertinent the data in the new rights administration database which will flow into several downstream systems. Interface directly with the attorneys to obtain clarification of contract language and business practices.
Remote Customer Service Representative – Navient: Handle inbound calls relating to customer questions surrounding parking citations and toll violations for various clients. Perform numerous account management activities such as accepting payments from customers, initiating disputes/inquiries/requests on behalf of the customer, resolving issues, and providing billing and other information to customers upon request.
Client Success Representative – Primepay: Being a point of contact for payroll clients, ensuring the highest level of client satisfaction. Training the end user on our system. Provide technical support, answer questions, and troubleshoot any issues. Completing adjustments, as needed, to help with tax compliance.
Operations Associate – Pathrise: Manage the Jira ticketing system. Resolve issues related to the job search process such as updating profiles and ensuring fellows are qualified. Respond to communication from Pathrise staff within 2 business days in a professional and respectful manner and actively communicating delays, deadlines, etc to Pathrise staff & fellows.
Remote Call Center Representative – VRI: Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern. Receive alarm system calls or incoming telephone calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Enrollment Specialist – Sychrony: Identify new sales opportunities (healthcare providers) through all lead channels: inbound calls, outbound calls, trade show applications, faxes, emails, etc. Qualify and initiate contact with potential providers; generate interest; convert lead into sale/enrollment.