Work at Home Computer Hardware Technical Support – Alorica: Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor when necessary and appropriate. Responds to requests for assistance and/or possible processing of credit card authorizations. $20 hr.
Remote Customer Resolution Specialist – First American: Researches and responds to escalated inquiries and complaints from customers, including standard requests for information, research, or other loan maintenance. Interacts with customers, including highly escalated, to provide acknowledgment and statuses of their inquiry. This will include inbound and outbound calls.
Team Leader – Short Term Disability – New York Life: Team Leader is responsible for managing a team of 12 -15 Claim Managers whose key duties include managing disability claims anddelivering excellent customer service to our clients and customers. The Team Leader ensures that organizational goals are beingmet, their staff is delivering service at the highest level and their team is running at peak efficiency.
Financial Clearance Team Member 1 – Sutter Health: Serves as the pre-service point of contact for patients to obtain all necessary information to pre-register and financially clear patients prior to day of service delivery. Handles non-clinical referrals and authorization coordination and unbilled account follow-up. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact by demonstrating knowledge of Sutter’s Health system and service offerings.
Customer Escalation Specialist – Staples: As a Customer Escalations Specialist, your focus is to support and manage escalations for print customers in stores or managed by Inside Sales team. You will serve as an advocate for customer needs and maintain relationships between departments. This includes resolving post-sales customer issues via phone and electronic means. As a primary point of contact for our stores and customers, you are responsible for facilitating customer service relationships and providing advice and assistance on customer situations and escalated issues.
Eligibility Specialist 1 – Savista: Handle high volume of inbound/outbound calls for customers that need to be screened financially and medically for Financial assistance.
Customer Service Representative – WPS Health Solutions: Receive telephone, written, fax, and e-mail inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems. Apply appropriate provisions of TRICARE regulations, interpretations, and procedural directives in making determinations on eligibility and benefits to determine appropriate responses to inquiries.