Associate Tech Support Agent – Liberty Mutual: Act as a point of contact for resolution of technology-related issues for customers. Interact with customers and co-workers to diagnose and resolve problems and document customer requests in call tracking system. Troubleshoot, analyze, resolve, track, escalate and accurately document basic software, hardware and simple technical problems.
Customer Service Representative – CVS Health: This position handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
Remote Customer Service Rep – First Transit: The Remote Customer Service Representative handles incoming calls, schedules transportation to medical appointments, answers questions, and provides assistance to health plan Enrollees.
Customer Support Rep L1 – INCHARGE: Review, sort and process correspondence received from clients and creditors into the scanning system. Process correspondence in scanning system and categorize to appropriate workgroups. Research and process proposals with no responses. Assist with inbound creditor calls and generate outbound calls to clients.
Central Medical Record Technician – United Health Group: Perform outreach to provider offices, clinics, and hospitals to obtain medical records to help support market activities related to patient care, quality, and risk adjustment. Access remote Electronic Health Records systems to obtain patient records while adhering to HIPAA regulations and external system rules.
Remote – Patient Experience Associate – CareCentrix: Collect, interpret, verify, and accurately enter data from referral sources and completed paperwork to process orders. Work closely with health plans/payers and maintain strong business relationships. Ensure the patient qualifies for the type and quantity of product(s) ordered based upon the patient’s insurance and/or contract guidelines. Obtain insurance authorization when necessary.
W@H Tech support – Sitel: Technical troubleshooting skill/Tech knowledge base. Sales Experience. Effective verbal and written communication skills. Exceptional customer service background.
Remote Fraud Support Call Center Representative – Jack Henry: Answering inbound phone calls for fraudulent or suspicious Debit/Credit and ATM Card Transactions, assisting those cardholders according to policy and referring them to their financial institution when necessary.