Clinician Support Agent – Included Health: Responsible for call queue needs, emails, and live chats from members & clinicians regarding scheduling, prescriptions and other health care coordination needs. Provide support to clinician staff to ensure patients obtain the appropriate care in a timely manner.
Admissions Counselor – Enrollment Builders: The Admissions Counselor serves as a critical point of contact representing our university and college partnerships to prospective students. You will follow the approved contact center call strategy, including being responsible for multiple attempts to reach students by phone, email, chat, and text message. You will assist them through the admissions process and conduct in-depth conversations during formal admissions interviews.
Customer Service Representative – Phone Burner: Answer inbound calls, emails, chats, and take required actions to assist the customers. Anticipate customers’ potential needs, and determine appropriate response. Provide comprehensive and accurate responses by consulting available resource material and information. Keep required reference materials up-to-date.
Customer Service Agent – VXI: As a Customer Care Support Agent, you’ll be the first point of contact our customers connect with for questions and concerns related to our products.
New Enrollment Specialist – Liberty University: Effectively handling incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.
Converting prospective students from admission to registration and financial check-in by following a department call-flow and promoting the University’s degree programs.
Tier 2 CSR – Maximus: Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns. – Respond effectively to all forms of inbound and outbound contacts. Process workflow documents, which include, income, identity, and other eligibility verification documents. Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
Customer Service Representative – Cognosante: Performing in-bound and outbound customer service support, via phone, email and/or chat. Respond to Customer inquiries within the set departmental staffing and time parameters. Follow established and documented policies and standard operating procedures, such as completing checklist, escalation request, and documenting account records.
Online Admissions Processor – Houston Baptist University: Processes applications for all incoming students. Responsible for data entry into student tracking system as well as updating and maintaining all student information in appropriate office/university databases (SCT Banner and Ellucian Recruiter CRM). Inputs and updates student information in order to carry out the communication flow to applicants in an accurate manner. Collects the necessary information for an admission decision to be made. Continuously reviews open files to facilitate their completion.