Call-Center Online Customer Experience Team – DriveTime: Utilizes an online database to service potential customers and generate dealership appointments. Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume. Communicate with potential customers using all DriveTime platforms including text, chat and email. Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.

Customer Service Representative – FITBOD: Respond to support tickets in ZenDesk with email and written communications, and identify patterns (bugs, feature requests, etc.) to share directly with the rest of the team.
Create guidelines and establish standard methodologies (like response templates) for support. Maintain a working knowledge of Fitbod’s feature set, core technology, and upcoming roadmap.

Remote Customer Care Specialist– Assurant: Receive in-bound calls from customers and provide superior service. Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy.

Enrollment Customer Service Advisor – Anthology: The Inbound/Outbound Enrollment Specialist will contact potential customers to inform them of available product offerings, consult with them on the best product for their situation, and close the sale with the customer.

Student Brand Ambassador – Kaplan: Use your existing connections to build and strengthen Kaplan relationships with student organizations. Generate leads through a variety of on-campus initiatives and social media efforts, including club meetings, Kaplan events, and social media sharing.

Support Specialist – Spanish – Headspace: Manage clinical intake process for new members and assisting them through the process of setting up their first appointment with a compatible clinician. Manage payments, billing and claims information for members by working in collaboration with the billing department and communicating the information back to the member. Identify, escalate and monitor technical issues affecting members to the appropriate department and follow up until a resolution has been reached. Work collaboratively to research information and troubleshoot problems across multiple channels to improve member and company experience.