SCA Customer Service Representative – UnitedHealth Group: Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with customer availability, Military Treatment Facility (MTF) capabilities and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture. Conduct customer contacts related to beneficiary support, referral follow-up, education and resource inquiries. Identify potential emergent concerns and follow contract specific protocol connect beneficiaries to the TRICARE NAL clinical team.
Maintain constant awareness of service level and queue status in order to meet contractual requirements.
Technical Support Customer Agent – Frontline Call Center: As a Tech agent, you will be cross-trained to support multiple clients to resolve their customer service needs. This position entails handling inbound calls, emails, or chat for multiple accounts. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document inside the appropriate system. *Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.** Pay Rate: $13.00 hourly
Human Resource Specialist – Mod Squad: Assist in managing investigations and employee relations issues including redundancy and grievance. Ensure employee relation cases are managed to meet best practice requirements. Serve as a trusted advisor to all business units in MSQ operating with a high EQ and precision communication skills and empathy. Promote HR programs to create an efficient and conflict-free workplace. Deliver organizational support with a servant mentality. Must be located in the Philippines.
Senior Long Term Disability Claims Specialist –Metlife: Effectively and independently manages an assigned caseload of moderately complex claims which consists of pending, ongoing/active and appeal reviews. Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations. Provides frequent, proactive verbal communication with our claimants and/or their representatives demonstrating empathy and active listening while providing clear updates, direction and explanations regarding the claim process, benefits and other pertinent plan provisions.
Customer Service Representative – Treecard: Actively responding to inbound support requests to help solve customer problems via our email, online chat, and social DM channels. Championing Treecard’s mission, values, and community spirit with every conversation. Supporting the operations team to ensure our macros, help articles, and CRM are up-to-date and easy to use. Efficiently and thoroughly escalating issues cross-functionally to ensure quick and high-quality support interactions for our customers. Collaborating with the team to test new ideas that will drive outstanding customer satisfaction. Competitive hourly rate**:** $20-30 per hour
Customer Support – EZ Texting: Initial point of contact for all technical inquiries and via calls, chat and email. Perform customer service and provide technical support via chat, co-browsing, ticket, and phone. Ensure that customers receive the appropriate level of service and technical support by handling unresolved and escalated client issues with prompt and courteous service. Open to hire in CA, NY, TX, OR, WA, PA, TN, NV, FL & GA, but welcome top applicants nationwide as we expand our operating boundaries.
Social Media Community Moderator – Social Factor: If you are a US based, Social Media Community Moderator or are interested in learning moderation, we’d love to hear from you. We are looking for project based or part-time work moderators working in English and other languages such as German, French, Spanish, Portuguese, Korean and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world’s most well-known brands as work becomes available.
Guest Services Agent – Enchant: You will be the first glimpse of Enchant Magic our guests get to experience. Guest Service Agents are going to incite joy and connection to our Enchant lore before the guests even walk through our front gates. Join our team of magic makers to support guests in general inquiries, event specifics, and purchasing tickets to a world class event that includes an amazing light maze, food, drink, and Christmas Village experience while amplifying the Enchant story of innovation, creation and magical moments.
Data Entry Associate – Examworks: Responsible for gathering, preparing and entering alphabetic and numeric data from various source documents into the appropriate computer system for storage, processing and data management purposes.