Agency Support Sr. Agency Support – Allstate: The Commercial Agency Support Team is responsible for responding to basic and complex inbound telephone/email/chat/fax inquiries, system navigation support, product and market direction. The team may act as an intermediary between the agent and the insurance company. The team markets risk to carrier partners on behalf of agents using a combination of automation and direct carrier placement.

Claims Analyst 3 – Wex: Investigate and resolve complex claims. Triage all incoming emails from various sources. Review and assist other analysts on customer contract language and Service Level Agreements.

Resolution Coordinator II – Walmart: Requires knowledge of principles and techniques of customer communication. Application and allocation of business communication styles/techniques. Communication styles/norms through different interaction channels.To able to listen to customers, understands, processes, and prioritizes customer needs, then provides solutions. Demonstrates an ability to speak, write, and present clearly.

Seasonal Customer Service Representative – SeaBear Company:  Answer inbound customer calls and assist customers with purchases. Meet all service level and production requirements. Data entry of orders via phone, mail, fax.  Handle and resolve customer questions and concerns. Clearly document all customer information on line. Resolve customer complaints and diffuse difficult customer contacts.

Eligibility Research Rep I – American Specialty Health: Verifies member eligibility from the eligibility file, communications logs, and health plan websites or by calling the health plan directly when all other resources are exhausted. Inputs and saves verified member’s information into the communications log and/or member maintenance. Promptly processes and completes research to ensure turnaround times are met. Makes follow up calls to practitioners and members to provide research results.