Virtual Customer Service and Support Rep – PNC Financial Group: Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
Senior Inbound Customer Service Representative – Paychex: Handles inbound calls and online chats with SurePayroll clients in a contact center environment, helping clients with items such as: issues with previously run payrolls and questions regarding their account information to ensure accurate payroll processing and payroll tax filing. Handles escalated and complex issues regarding clients’ accounts.
Event Monitoring Ctr Rep Assc (Call Center Reps) – American Electric Power: Responds to incoming alarms using AEP’s monitoring software. Handles basic problems. Answers the security hotline and assist internal customers with basic security needs. Creates incident reports following standard procedure. Troubleshoots basic security systems problems and provides technician support where needed. Assist callers with access control or badge question.
Customer Experience Agent – Slack: Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media. Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues.
Technical Customer Service Representative – Conduent: We are actively seeking full-time Technical Customer Service Representatives at $16 per hour to work from home and deliver excellent technical customer service on behalf of our client – a world leader in technology and innovation.
Customer Service Specialist – Apria Healthcare: Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources. Receive and process order requests from referrals for durable medical equipment and healthcare services. Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges.