Technical Customer Service Representative Total Case Specialist – Agero: Complete case handling of customer service inquiries and concerns associated with UVO based systems within embedded modem vehicles. Answers all customer contacts, including complex customer problems and/or complaints requiring interpretation, investigation and follow-up.
Licensed Sales Agent – Assurant: You will serve as the point of contact in fulfilling the insurance needs of our clients by assisting them with the sales process via live chat or selling coverage via inbound calls for: Renters Insurance, Manufactured Housing and Classic Car insurance.
Team Leader of Customer Experience – Teleperformance: Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics. 80% of your day will consist of coaching and educating agents on how to improve their performance. Create an environment focusing on fun, enthusiasm and accountability. Take initiative and show leadership by creating performance improvement plans.
Bi-lingual Automotive Claims Adjuster– Protective: Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage. Authorize claims and answer a high volume of inbound calls. Process and complete all paperwork according to established procedures.
Customer Service Reprsentative – AT&T: In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.