Customer Service Representative – Frontline Group: As a Customer Service agent, you will be responsible for supporting one of our dedicated accounts. This position entails handling inbound calls, email, or chat support for a single account. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document inside the appropriate system. ***Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.***
Warranty Support Specialist – Morley: As a remote Warranty Support Specialist at Morley, you’ll use your customer service expertise to help automotive dealerships handle warranty claims from start to finish. You’ll counsel service managers and identify improvements by analyzing expense and frequency trends. Georgia, Michigan, Indiana, Ohio, Wisconsin, Nevada, Texas or South Carolina resident.
Customer Support Representative – Elevation Connect: This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise. This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise. Pay Rate: $14/hr This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect.
Collections Specialist – Instacart: Ability to manage a portfolio of 400 accounts. Research and resolve account discrepancies as needed with internal/external teams. End of month reporting
Maintain accurate records of customer communications (i.e. promise to pay, payment arrangements). Identify and suggest process improvements. Respond to customer inquiries in a timely manner.
Contact Center Coordinator – Nestle: The Contact Center Coordinator will respond and follow up with US and International consumers & healthcare professionals through multiple communication channels within the Nestle Nutrition Contact Center as the voice of the brand (phone, e-mail, live chat, SMS text, social media, eCommerce, ratings and reviews). Provide expert advice, nutrition and product education along with exceptional customer service managing consumer product inquiries and processing quality incidents in accordance with FDA requirements. Drive Market Share though demand generation, marketing promotion and sales activation through consumer loyalty programs, upsell and cross sell appropriate brand SKUs in alignment with business strategy and facilitate eCommerce purchase transactions. This position is for a 24/7, 365 day per year operations center and could require availability for holidays, evenings and weekends. Ability to work remote will be considered.
Customer Experience Coordinator–Bank Voice – Capital One: Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change. Demonstrate a strong customer focus rooted in empathy. Communicate effectively with peers, management and customers. Exercise good judgment and independent decision-making skills. Demonstrate exceptional listening, questioning, call control, and de-escalation techniques. Be proactive, have effective time management and organizational skills. Display dependability with a solid attendance record. Have strong technical troubleshooting techniques. $20 per hour. ***Candidates must live within approximately 100 miles driving distance of
56301 (Saint Cloud, MN), 19801 (Wilmington, DE), 22102 (McLean, VA), or 23060 (Richmond, VA).