Eligibility Specialist – Welbe Health: Assist prospective and enrolled participants in applying for benefits and resolving any eligibility issues with SSI, Medi-Cal and Medicare. Develop positive relationships with County Medi-Cal and Social Security Administration staff, CMS and the Department of Health Care Services staff and work proactively and collaboratively to resolve eligibility challenges.
Remote Bilingual (Spanish) Customer Support Associate – Bread Financial: Field inbound customer calls and emails, resolving customer requests with expediency and quality
Navigate customers through using the product, identifying and troubleshooting technical issues that surface.
Call Center Team Lead – Qualfon: Supervises, motivates, and tracks sales team’s performance, productivity, and schedule adherence to drive quality results. Serves as first point of escalation for sales team on sales process and technical issues in a remote environment; coaches team on how to efficiently resolve any issues.
Virtual Receptionist – SmithA.I.: Answer calls and/or web chats for a variety of different businesses and professionals. Take messages, screen new clients, book appointments, collect payments, and transfer calls. Understand caller needs and provide business information.
Customer Service Representative – Everise: Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. Ability to utilize and navigate multiple systems simultaneously.
Blog Author – Elegant Themes: Blog Authors are in charge of creating a multi-media production that includes blog copy, image assets, video assets, audio assets, etc. All of which come together into a final blog post and accompanying campaign of supporting micro-content (such as social media posts, emails, and paid ads).
Customer Service Specialist – Direct Interactions: Process unemployment insurance claims. Answer incoming calls via computer software and assist customers. Research information in databases to resolve customer issues. Maintain composure in escalated situations.
Data Entry Specialist – NorthAmerican Bancard: Receive and prepare new merchant account applications for underwriting review. Organize submitted paperwork for review in a physical file and organize submitted paperwork for review in an electronic file.
Case Manager (Work from Home- USA) – Transamerica: Work with assigned advisors to process and monitor new business submissions, answer post-sale questions, and manage issues through to resolution.
Customer Lending Representative – Loandepot: Handle 200-300 calls per day on an outbound dialer. Provide excellent customer service to prospective customers and builds rapport quickly. Verify information submitted by the consumer through an online inquiry.