Customer Experience (CX) Specialist – Team Snap: Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers. Taking ownership of customer issues to discover root causes, solve their problems, and provide feedback to your manager on product and policy gaps.

Temporary Outbound Customer Care Specialist – The American Heart Association: Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities or advocacy issues. Establish an ongoing support relationship and educate volunteers on aspects of fundraising.

Remote Part Time Customer Service Representative – Conduent: Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services.

Telesales Supervisor – Broadpath: Set priorities for the team to ensure task completion and performance goals such as sales quota’s, quality, adherence, service level and average handling times are met. Ensures compliance to policies, procedures, and state and federal regulations. Monitor performance and provide coaching and feedback to team members. Assists the team with escalated calls as needed.

Patient Access Rep – City of Hope: The Patient Access Rep is responsible for determining patient financial clearance decisions for complex and specialized cases, referrals, and service lines.