Call Center Blood Scheduler (Work from home) – American Red Cross: Contact by telephone current apheresis and/or whole blood donors to recruit for donation. Schedule appointments to ensure maximum number of donors are scheduled each day. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
Customer Service Advocate (Representative) – Cigna: Update conversion requests and provide shipment status to members. Facilitate transition of requested medications to home delivery. Advocate for the member patient by placing phone calls, fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment.
Telephone Survey Interviewer – Work From Home – Nichols Research: Place outbound calls through our VOIP telephone software. Explain the study’s purpose, answer questions, address concerns. Read the computer-based scripted questions clearly and verbatim.
Client Service Representative – NVA: Provide concise, friendly service for multiple veterinary hospitals. Effective communication (written and verbal) with strong closing skills. Communicate with clients in regards to difficult scenarios. Educate clients on animal wellness.
Insurance Specialist – Ascension at Home: Completes insurance verification on all new and existing patients and follow-up appropriately for authorization. Contacts insurance carriers to obtain benefit coverage for ordered services, policy limitations, authorization/notification, and pre-certifications for patients.
Patient Services Rep I – Savista: Interviews patients and/or family members as needed to secure information concerning insurance coverage, eligibility, and qualification for various financial programs. Coordinates and performs verification of insurance benefits by contacting insurance provider and determining eligibility of coverage and communicates status of verification/authorization process with appropriate team members in a timely and efficient manner.
Service Desk Analyst I, II, III (Remote) – National General: Troubleshoot and resolve tickets within SLAs related to operations and end-user requests. Comply with standard processes and procedures documentation. Maintain strong customer service focus to successfully interact with end-users and peer teams. Interact closely with customers to understand their needs and / or requirements.
Customer Support Coordinator – Jabra Hearing: Act as a first touchpoint for our customers, answering inbound questions and inquiries via phone, live chat, SMS, and email
Assist customers by processing administrative requests, such as ordering additional supplies, creating and uploading documents, and more.
Sales Support Specialist II – CableOne: You will use your learned expertise of the Hargray products to assist our customers throughout the day to deliver on our promise of being helpful, personal, proactive, and committed by helping them choose which internet, phone, or video package best suits their needs.