Domestic Scheduling Coordinator – Planet Depos: Promptly responds to client questions and service requests via email and/or phone. Monitors Scheduling email folder throughout shift.
Reserves conference rooms and meeting locations for clients. Works with the Calendar department to assign resources for legal proceedings. Enters data into legal support software (Reporter Base) with high accuracy.
Donor Services Representative – World Vision: Keep Christ central in our individual and corporate lives. Attend and participate in the leadership of devotions, weekly Chapel services, and regular prayer. Under supervision, answer inbound calls and make outbound calls, to current and potential donors in response to all media presentations and World Vision products and services. Answer incoming calls using an Automated Call Distribution system utilizing a standard script for guidance. Recognize and respond to up-sell opportunities and actively cross-sell other World Vision programs when appropriate. Learn to research and effectively respond to inquiries utilizing a variety of resource materials and methods.
Collection Specialist – Navient: Locate and communicate with debtors via phone and written notices to obtain repayment in full or to establish acceptable payment arrangements. Resolve issues of a non-routine nature as necessary. Perform skip tracing and contract observance functions to ensure compliance of all company, client, federal and state regulations.
Spanish Bilingual Customer Service Associate Michigan Remote – Farmers Insurance: Responds to inbound telephone inquiries in a Claims Contact Center. Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties. Provide customers with an explanation of the claim process. May authorize services such as road side assistance and rental cars.
Customer Care Rep – Work From Home – TransAmerica: Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. Locate/research information using multiple systems/technologies. Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
Customer Care Representative – Minnesota Bank & Trust: Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. Completes customer contact logs.
Call Center Representative – Progressive: Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
Customer Service Representative – Marriott: . Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue.
Customer Service Center Representative – Jll: Primary responsibility is to provide customer service to all callers, enter the required work order and dispatch to the service provider. Required to maintain an “online” presence during work schedule, specifically be logged into the call center phone system during clocked-in working hours (ie: the call center phone system acts as the shift time card for all staff). Answers all incoming calls and performs appropriate functions as needed; verifies and updates call center documents.
Billing Customer Support Specialist – Formstack: Be the primary point-person for incoming billing support requests via email and support. Perform daily billing tasks including preparation of refunds/credits, issuing invoices, processing of customer account changes, responding to customer billing inquiries, and assisting customers in updating billing information. Communicate complexities in a clear, concise way that is easy for customers to understand. Work in a fast-paced environment and meet/exceed our set customer inbound ticket quotas.