Reading Room Specialist – UPMC: Build trust by offering helpful information or solutions to real or potential conflicts/problems respectfully, avoiding blame. Manage difficult or emotional customer situations and responds promptly to customer needs. Prioritize and organize multiple duties in a constantly changing environment.
Bookkeeper / Office Assistant – Klen Space: Verifies accuracy of billing data, correcting any errors. Creates itemized statements, bills, invoices, and other necessary billing documents, which may require calculation of credit terms, shipping charges, discounts, and costs of goods. Records amounts due for items purchased or services rendered. Performs general bookkeeping work on a job costing basis which may include entering data and maintaining records, invoices, and supporting documents of amounts due for items purchased or services rendered.
Reports Coordinator – American Specialty Health: Prepares weekly reports on call activity for each campaign for each recruiter. Posts weekly activity and archives history. Assists management in preparing monthly production reports for the Practitioner Contracting/Communications Incentive Program to track recruiter activity. Assists in ensuring data integrity by viewing report analysis prior to submission to Program Manager and/or Managers. Research, compile, analyze and report group adequacies on a per-client and global basis.
Customer Care Representative – HTLF: Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.
Customer Service Rep – Global Payments: Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases.
PIO Customer Service Trainee – Blue Cross Blue Shield: Receiving, investigating and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Interact through various channels such as Chat, Phone, E-mail and TEAMS. Educating caller to ensure resolution is achieved on first contact.
Eligibility Specialist – Avesis: Receive electronic files of member eligibility, review for discrepancies, and update Avesis systems files as applicable. Process eligibility files into company membership database using current industry standards relative to HIPAA and 834-type file transmissions.
Service Billing I Professional – Vivint: Review completed work orders for billing errors. Invoice customers for missed charges and fees. Send coaching for other departments for training purposes. Identify and report problems in the system to Manager. Protects organization’s value by keeping information confidential.
Anatomic Path Resolution Representative – Quest Diagnostics: Communicate with and educate clients in order to expedite patient results. Resolve problematic Histology and Cytology cases. Pull and monitor worklists and pending lists. Locate missing patient samples. Enter TIQ problems into the LIS.
Customer Support Coordinator – Connection: Validates hardware replacement tickets received for mobile devices (iPhones, iPads, Tablets & EMV card readers) through integration process that Includes capturing the serial number, device name and issue details, following the standard procedures before entering the data and placing the orders. Creates and manages tickets & orders within Connection’s ticketing & order processing system. Manages the asset management database by adding and modifying device serial numbers and names. Assists with managing escalated customer issues received through e-mails, inbound & outbound calls.
Bilingual Customer Service Rep – Cardinal Health: Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies. Ability to handle high call volumes day to day. Navigate multiple computer programs throughout the workday.