Customer Relations Specialist – Birch Gold Group: Answer client questions, assess product or service problems, and resolve issues in a variety of ways using best judgment. Maintain key customer relationships and develop and implement strategies for expanding the company’s service offerings within existing clients. Develop and maintain an effective method for gaining client feedback as to satisfaction and needs.
Cred Verification Specialist – Verisys: Maintain the current company standards for quality and performance expectations. Monitor daily contributions and ask for assistance from a Team Lead if any current expectations are not or cannot be met for any reason. Identify opportunities for improvement within the company, system, department, or team and constructively create solution-focused options to pass on to support team members.
Technical Support Specialist – R1: Respond to customer questions via online messaging and phone. Support the Product Team by providing insight into enhancement requests, barriers to implementation, and customer feedback that should be incorporated into the product roadmap. Conduct root cause analysis to identify and eliminate bugs. Participate in product testing to assist in the new product release process.
Clinician Scheduler – US Acute Care Solutions: Creates and maintains schedules for multiple hospital locations 45-90 days ahead of start of month. Works independently utilizing scheduling software (Shift Admin) to auto- generate schedules based on customizations, rules, and weightings. Hourly Rate: $21.59 – $36.98
Insurance Call Center Agent – AAA: Schedule appointments, identify customer needs and suggest targeted insurance products based on those needs. Explain complex coverage in a clear and concise manner. We offer all personal lines insurance products, as well as life insurance. Establish strong customer and community relationships to help develop additional leads and referrals.
Claims Examiner I – American Specialty Health: Processes claims accurately and efficiently. Reviews all incoming claims to verify necessary information. Determines that correct member and provider records are chosen and utilized to process claims. Enters claims data and information into the computerized Claims Processing System.
Military Assistance Specialist I – American Public University System: Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and APUS tuition benefits. Maintains targeted Service Level Performance Goals as established by Military Assistance Management. Advises and encourages student success and persistence via telephone and email communications within established deadlines.
Leave Specialist – The Standard: Secure and analyze information to approve, deny, manage, and track all complexities of certified and reported leaves, including federal and statutory Family Medical Leave Act (FMLA), state company specific and other leaves. Manage workflow and develop appropriate leave management strategies to ensure prompt and accurate decisions and communications to employers and employees. Provide responsive and caring service to all customers.