Customer Service Representative (CHAT SUPPORT) – SupportNinja: Monitor and quickly respond to tickets regarding insurance claims for eye care concerns. Follow a prescribed process and manage a high volume of transactions with accuracy and efficiency. Show empathy and go the extra mile to assist customers and prioritize their needs.
IPay Call Center Representatives – Jack Henry: Providing timely product support by assessing, researching and/or resolving the issue in a single resolution. Documenting product issues and enhancements escalating information to leadership and complex customer inquiries or system issues for resolution to the appropriate recipient.
Technical Support (Hourly) – FullSteam: Actively move between incoming chats, emails and phone calls as needed. Stay up to date on tasks and projects as assigned. Onboard new customers, including setup and training.
Virtual Teacher/Mentor – Science – Fusion Global Academy: Provide a one-to-one teaching experience to students in grades 6-12. Show evidence of adapting and differentiated instruction for all students and a classroom forum for holistic growth. Maintain complete and accurate records. Develop and maintain genuine, positive and consistent communication with parents.
Debt Specialist III – TD Bank: Performs multiple and/or diverse tasks that cover a wide range of complexity. Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas. Understands how related teams coordinate their efforts and resources to achieve objectives of a unit. Gathers and analyzes data to identify and solve complex problems. Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
Specialist, E-Service – Step Up Students: Proficiently work multiple online chat conversations at a time. Explain our services and answer questions quickly, succinctly, and accurately. Effectively and efficiently multi-task between all the customer service channels such as social media, online chat, and email. Welcome correspondents in a courteous, friendly, and professional manner using agreed upon procedures. Pay attention to customer needs and concerns; demonstrate empathy.
Technical Customer Care Specialist 1 – Cox Automotive: As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues. Demonstrate strong interpersonal and communication skills, while working with diverse audiences.