Call Center- Patient Service Representative – Boston Medical: Answer inbound calls, emails and on-line appointments, for various BMC’s Practices, including, Primary Care, Medical Specialties, Family Medicine and other Practices within BMC. The PSR will handle all patient inquiries, including, but not limited to scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verifications and other activities to satisfactorily resolve patient requests.
Bilingual Call Center Translator – Kelly: Handle high volume inbound phone calls, ranging from short to very long calls – depending on each individual call. Help interpret Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance Financial, Travel & Hospitality and government entities. Translate Spanish/English conversations that may be both simple, complex or technical.
Customer Care Associate I – Prime Therapeutics: Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
Customer Care Representative – QBE: Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts to achieve call quality metrics and meet service level expectations. Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current.
Customer Support Representative – Sterling: Identify and assess customers’ needs to achieve satisfaction. Manage large amounts of incoming calls. Comfortable navigating various programs and screens during customer interactions, troubleshooting, and actively listening.
Customer Care Advocate – New York Life: Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries.
Customer Svcs Representative – CBRE: Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment. Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.