Customer Service Representative – Insomnia Cookies: Assist in placing orders and communicating order status. Consistently provide genuine, friendly, personable, and professional service. Handle multiple responsibilities and have a customer focused mind set. Partner with area bakeries to provide updates/resolutions and feedback. Proactively resolve escalated customer issues.
Customer Service Specialist – Direct Interactions: Process unemployment insurance claims. Excellent verbal communication skills including correct grammar and pronunciation. Ability to remain calm under pressure in a fast-paced contact center environment. Ability to remain calm while taking back to back calls.
Customer Service Representative – Otterbox: Act as a brand ambassador for Otter Products LLC two distinct product lines, OtterBox and LifeProof. Assist customers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help, moving quickly to the next customer contact. Assist customers with warranties while preventing customer escalations by managing all customers with a positive attitude and empathy. Answer customer questions about products, availability and product uses emphasizing features and technical.
Customer Service Specialist – Visual Comfort & Co: Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned. Accurately processes quotes, orders and returns. Follows through with customer inquiries, ensuring a high level of customer satisfaction. Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate.
Call Center Representative – Progressive: Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
Customer Service Representative – Williams-Sonoma: Address customer questions and concerns regarding product and delivery information. Provide product information, review alternative solutions if an item is out of stock and place orders for the customer. Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines. Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
Customer Care Representative- Processing – Aegon: Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.